Patient Navigator
Neurosurgery - Spine Center Job Summary Serves as a non-clinical resource and liaison for patients and their families. Provides individualized support throughout the hospital stay and / or clinic visits. Develops expertise in the unit or clinic operations and systems to resolve issues across departments.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $29.99 - $48.23 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The Spinal tumor and Deformity Patient Navigator for the UCSF Brain/Neurospine Tumor Center provides individualized assistance and support to patients throughout their care with Neurosurgery, serving as a resource and advocate for patients while they are going through the journey of diagnosis, treatment and recovery. The service is offered to patients from their initial visit to their ongoing post treatment appointments 2-3 weeks after discharge and ongoing monitoring throughout the patient's life.
The Brain Tumor/Neurospine Center patient Navigator provides patient care coordination by serving as a communication bridge, when needed, between the patient and the practitioners and services he/she may require during their treatment. This involves developing expertise in the operations and systems underlying all service areas directly or indirectly related to neurosurgery, including UCSF interdepartmental support for patients receiving care outside of Neurological Services. The position requires self-initiative, as well as exceptional social skills and emotional intelligence in order to support patients with a wide variety of psycho-social needs and the ability to effectively communicate with faculty and staff throughout the clinical enterprise. To be effective in the position, the Brain Tumor Center patient liaison shall remain current on inpatient care protocols that affect patients' postoperative care on an outpatient basis. This includes attending grand rounds sessions reviewing patient safety, standardization of inpatient and outpatient protocols.
This position is a vital and an integral part of the patient-centric care mission and direct patient education efforts of the UCSF Neurosurgery Brain Tumor/Neurospine Center. It is the common goal of these programs to ensure patients have full, equitable and convenient access to the clinical services they require and to the health education information needed to make informed decisions about their care. Required Qualifications
- Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
- Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved.
- Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
- Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
- Ability to communicate effectively, both orally and in writing.
- Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
Preferred Qualifications
- Bachelor's degree
- 6 months related experience in related area and / or equivalent experience / training.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 004468 PAT NAVGTR NON-CLIN 2 CX Job Category Administrative Support Bargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Location San Francisco, CA Campus Parnassus Heights (SF) Additional Shift Details Monday - Friday |
University of California - San Francisco Campus and Health
Jan 13, 2025