Conference Service Manager

Crescent Hotels & Resorts is seeking an experienced and energetic individual to fill the position of Conference Services Manager. Crescent Hotels and Resorts is the industry leader in hotel management, and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent. We value you and what you do. We manage properties of every size and major brand across North America. Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

We are committed to providing you with:

• Excellent compensation package
• Sales incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members, to include, medical, dental, vision and time off
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What will you be doing?

ESSENTIAL JOB FUNCTIONS:

1. Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
2. Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates' work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
3. Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.
4. Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebooking's.
5. Plan and conduct pre- and post-convention meetings with clients and respective departments.
6. Document tracking of group activity. Access and input data into a computer system to generate account history reports.
7. Communicate both verbally and in writing to provide clear direction to staff.
8. Comply with attendance rules and be available to work on a regular basis.
9. Perform any other job-related duties as assigned.

What is required:

• Previous experience in hotel convention services management
• Hilton Brand Experience
• Delphi experience required
• Excellent organizational, multitasking, communication, interpersonal

Team Player - Works well as a member of a group
Thought Provoking - Capable of making others think deeply on a subject
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work
Goal Completion - Inspired to perform well by the completion of tasks
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter - Inspired to perform without outside help