BLANK AST 2 (Client Services Representative)

Under general supervision, provide support for clinicians and students in the Veterinary Teaching Hospital by serving as the first point of contact; provide medical records support; schedule appointments and process medical records data for easy retrieval; collect payments for services; enter patient charges and collect payment from clients. This position floats between the SAC and LAC as needed and may work evenings, weekends, or holidays.

Applicants will be screened on a weekly basis. The position can be filled prior to the removal date.

THIS POSITION ENDS 10 MONTHS FROM DATE OF HIRE WITH THE POSSIBILITY OF EXTENSION AND/OR BECOMING CAREER.

Apply By Date - December 24, 2024

Qualifications

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

• Reception experience to answer phones, take accurate messages and assist clients.
• Experience with billing, cashiering and client services.
• Interpersonal communication and customer services skills to clearly and effectively interact with individuals of varying ages, cultural backgrounds, perspectives to secure and/or provide information to clarify situations, resolve problems, make referrals, and interact with the general public in a helpful and positive manner.

Preferred Qualifications

• Experience using various programs and software for word processing, spreadsheets, scheduling, entry and retrieval of medical records, and database management programs.
• Experience working in a veterinary or medical environment including knowledge of procedures affecting services, clients, and confidentiality of records/client information.
• Knowledge of animal anatomy, and medical terminology to provide general information and make the appropriate referrals. This includes knowledge base for small animals and large animals.
• Knowledge of VMTH admissions, records, cashiering policies and procedures affecting services, clients, and confidentiality of records and information. Ability to learn the fundamental VMTH services and standards for admissions, records, billing, disease processes, scientific terms and processes.

Key Responsibilities

• 60% - SCHEDULING/ADMISSIONS
• 30% - DISCHARGE
• 10% - TRAINING

Department Overview

The Veterinary Medical Teaching Hospital (VMTH) is a unit that provides medical care for patients on a 24-hour basis. We support the teaching programs throughout the School of Veterinary Medicine which has a primary objective to train professional (veterinary) students, graduate clinical students (interns and residents), and graduate academic students; and to provide veterinary services to the public. Our Client Services team is a critical piece to the hospital to provide an excellent level of customer service for our clients and referring veterinarians. We offer compassionate and empathic support to our clients during their time of need. We have the first interaction with our clients to provide needed information to help their patient needs and to help facilitate the scheduling needs for each client. This position is part of a dedicated team who takes pride in building our client relationship bonds in order for our medical team to provide the best medical care for each patient.

Position Information

• Salary or Pay Range: $24.66/hr. - $34.93/hr.
• Salary Frequency: Bi-Weekly
• UC Job Title: BLANK AST 2
• Number of Positions: 6
• Appointment Type: STE/Limited
• Percentage of Time: 40% Variable
• Shift Hours: To be arranged. Variable hours to include weekends, after hours, nights and holidays.
• Location: Davis, CA
• Union Representation: Yes - CX
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: On-Site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits and eligibility rules by visiting Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• For eligible roles, UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Maneuver/lift equipment and materials weighing up to 25 pounds.
• Perform duties at counter or desk for extended periods of time and work in confined or small spaces.

Work Environment

• May require working with or around areas with sick animals, hazardous materials, and/or infectious diseases, and distraught clients.
• Maintain a working schedule coordinated with team members including variable hours, weekends, holidays and occasional overtime, to provide coverage for a 24-hour/7-day week coverage in client services to meet operational needs.
• Work variable hours and occasional overtime to meet operational needs.
• Work in other related areas on an as needed basis.
• The Smoke and Tobacco Free Environment policy is intended to provide a healthier, safer, and more productive work and learning environment for the entire UC community. The University of California prohibits smoking and tobacco use at all University owned or leased properties, or facilities operated by UC staff or faculty. Smoking and tobacco use are strictly prohibited in indoor and outdoor spaces, parking lots, residential space, and University vehicles. https://ucdavispolicy.ellucid.com/documents/view/271

Special Requirements

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere