Quality & Fulfillment Supervisor

Summary of Position: Responsible for overseeing final product quality and order fulfillment operations to ensure products meet established quality standards and customer requirements while maintaining accurate and on-time order processing.

Duties & Responsibilities:

• Supervise daily inspection, labeling, packaging, and order processing activities; prioritize work to meet shipment deadlines.
• Ensure products meet quality standards, specifications, and customer requirements before release.
• Maintain accurate order tracking, product identification, inventory transactions, and fulfillment documentation.
• Coordinate with Production and Inventory Control, to resolve discrepancies and delays.
• Oversee quality checks of inventoried materials, ballistic products, and associated nylon components.
• Monitor quality, order accuracy, productivity, and on-time fulfillment; address performance gaps and process inefficiencies.
• Investigate quality or fulfillment errors and implement corrective actions and standardized work practices.
• Lead, train, coach, and evaluate employees; set clear expectations and reinforce accountability and teamwork.
• Coordinate outsourced services and purchase order requests as needed.
• Maintain a safe, clean, organized work environment and perform related duties as assigned.

Qualifications:

• At least one-year leading teams in a fast-paced manufacturing, warehouse, or fulfillment environment.
• Quality control, order fulfillment, or logistics experience preferred.
• Strong organizational, communication, problem-solving, and cross-functional coordination skills.
• Intermediate Microsoft Office skills; ERP or inventory management system experience preferred.
• Ability to manage competing priorities, maintain accuracy, and develop team performance.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk, and sit for extended periods of time.

This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.

An Affirmative Action Equal Opportunity Employer * Drug-Free Working Environment