Associate Account Services Coordinator

The Associate Account Services Coordinator plays an important role in supporting the Account Services team by providing administrative, operational, and customer service support to internal and external customers. This position is responsible for accurately and efficiently processing customer requests, including benefit summaries, administrative changes, contact updates, and other account-related activities.

Working collaboratively with Account Services Coordinators, Account Managers, and cross-functional teams, this role helps ensure the accuracy of customer account information, timely resolution of inquiries, and delivery of an exceptional customer experience. The Associate Account Services Coordinator contributes to building and maintaining strong customer relationships while supporting the overall success of the Account Services organization.

• Process administrative and non-rated changes to existing customer accounts, including contact updates, benefit summaries, requests for information, and other account-related activities, ensuring accuracy and timely completion.
• Develop and maintain a working knowledge of Delta Dental's products, plan designs, benefit structures, and system configurations to effectively support customer requests.
• Partner with Account Services Coordinators, Account Managers, and cross-functional teams to gather information, resolve inquiries, and support customer needs.
• Research, investigate, and resolve customer inquiries and account-related issues using internal systems, established workflows, and available resources.
• Communicate information and resolutions clearly, accurately, and professionally to internal and external customers.
• Assist with gathering and organizing data for customer presentations, reports, and other account management activities.
• Support open enrollment meetings, including occasional presentations delivered virtually or at customer locations, as needed.
• Maintain accurate customer account information and documentation in organizational systems while adhering to established processes and procedures.
• Identify opportunities to improve administrative processes, enhance efficiency, and strengthen the overall customer experience.

• Participate in special projects and perform additional duties as assigned.

  Work Schedule & Location Requirements

• Must be available to work Monday through Friday, from 8:00 a.m. to 4:45 p.m. Eastern Time.
• This is a hybrid position requiring the team member to report to one of our office locations in Alpharetta, GA, or Camp Hill, PA, as business needs arise.

Minimum Qualifications

• High school diploma or GED required.

Preferred Qualifications

• 3-5 years of related experience in sales support, account management, customer service, or administrative/client support.
• Experience providing direct or indirect support to internal and external customers.
• Experience in healthcare, health insurance, dental insurance, or a related industry.
• Familiarity with Delta Dental products and services, dental benefit plans, or competitor offerings.
• Knowledge of service guarantees, Summary Plan Descriptions (SPDs), and contractual language.
• Familiarity with Current Dental Terminology (CDT) codes and dental terminology.
• Previous experience supporting sales teams or account management functions.
• Experience using AI-powered tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies to support productivity and workflow efficiency.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills, with the ability to build positive relationships and collaborate effectively with internal and external customers.
• Excellent written and verbal communication skills, including the ability to interpret, summarize, and communicate information clearly and professionally.
• Strong organizational, time management, and multitasking skills, with the ability to prioritize competing assignments, meet deadlines, and consistently follow through.
• High attention to detail and accuracy, with the ability to manage complex information, maintain records, and handle confidential data appropriately.
• Strong critical thinking, problem-solving, and research skills, with the ability to independently resolve issues and identify opportunities for process improvement.
• Ability to work independently and collaboratively across teams while adapting to changing priorities, business needs, and established procedures.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams.
• Familiarity with AI-powered tools such as Microsoft Copilot, ChatGPT, or Claude etc., or a willingness to learn and incorporate emerging technologies to improve productivity and efficiency.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 13. $33,900 - $68,500