Experience Owner

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Sr Marketing Experience Owner is self-motivated, imaginative, and energetic about enhancing the member experience and will drive the vision, direction, and development of programs and projects for the betterment of our members. Will partner closely with members of cross-functional teams and stakeholders (i.e. Solution and System Architects, Developers, Analysts, Data Scientists, Scrum Masters, etc.) to ensure what is delivered fulfills strategic needs and drives a superior member experience. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Anticipates internal and/or external business challenges and recommends process, product, or service improvements. Interacts with senior leadership and serves as subject matter expert.

Responsibilities

• Collaborate with a cross-functional team to define and launch new programs and projects
• Streamline the execution of program priorities
• Lead, influence, and motivate Scrum Team and stakeholders towards continuous improvement
• Partner closely with stakeholders from across the credit union to identify opportunities and problem areas for web and content management, perform in-depth analysis, and recommend solutions to support business goals, building out and refining features and epics as needed to deliver to Agile Release Train
• Participate in all relevant SAFe events for the agile release train, and play a leading role in Program Increment Planning
• Own prioritization of product feature backlog, maintaining an agile approach to the work and
• pivoting when necessary
• Partner with research analysts to integrate user research and market analysis into deliverables
• Analyze product and service uptake, usage and other empirical data and how that relates to key member needs to determine changes in prioritization
• Regularly analyze true needs for members and constantly push for clear understanding of value
• Serve as an agent of change for Marketing, looking for new ways to solve problems for members and collaborate as a team
• Assist in leading organizational understanding, alignment, and enthusiasm for new efforts, and promotes the positive change impacts as a result; defines and implement strategies for internal stakeholders who are resistant to change
• Proactively work with team to formulate creative ideas or solutions for potential issues
• Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance and the member experience
• Stay current with marketing processes and relevant technology/automations as well as government/policy impacts and industry best practices
• Manage multiple marketing initiatives with the most complex scope and impact under tight deadlines
• Deliver compelling and effective communications and presentations to senior management
• Develop and recommend enhancements to improve operational process and procedures
• Lead, guide, train, and mentor less experienced staff
• Perform other related duties as required

Qualifications

• Bachelor's Degree in Marketing, Business, Information Technology, Strategy, or the or the equivalent combination of education, training or experience
• Extensive experience in agile product ownership
• Extensive experience leading, shaping, and developing innovative solutions while managing business risks
• Advanced skill building relationships through rapport, trust, diplomacy and tact
• Significant experience in market and consumer research, project management, and analysis in support of strategic planning initiatives
• Advanced analytical and conceptual skills to create original concepts and theories for various projects
• Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
• Advanced skill delivering presentations to groups of various sizes
• Advanced skill communicating with stakeholders, team members, and leaders effectively and productively
• Advanced skill in problem solving, influencing, and negotiating, and guiding strategic thinking
• Advanced skill exercising initiative to produce desired results and achieve objectives
• Significant experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams, and external partner team members
• Advanced knowledge of SAFe project/program management processes and methodologies; ability to learn different collaboration or product management tools quickly
• Significant experience in content delivery, site governance, and content management for high traffic websites
• Significant experience with various content management systems (Adobe AEM preferred) and experience with site governance, user roles and workflows
• Advanced verbal, written and interpersonal communication skills

Desired Qualifications

• Master's Degree in Marketing, Business, Information Technology, Strategy, or the equivalent combination of education, training, or experience
• Experience in SAFe product management (certified POPM preferred)
• Advanced knowledge of credit union operations/processes and procedures
• Advance knowledge of Navy Federal's functions, philosophy, operations, systems, and organizational objectives

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM, Hybrid

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602
• 9999 Willow Creek Road, San Diego, CA 92131

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