SYSTEM SUPPORT ANALYST #00052771

Technology Support

This position is based in Rolla, a small town of nearly 21,000 residents in central Missouri. Located near the Ozark National Scenic Riverways, the Phelps County area is home to beautiful hiking trainls, trout fishing, canoeing and an abundance of local wineries and breweries. Natrual beauty abounds with many opportunities for peaceful solitude. Located an hour and a half from St. Louis, Springield and Columbia, there are many alternatives for all the resouces of the city while having a peaceful place to call home.

This is a customer-facing position that requires knowledge of the support of various computer operating systems. This position is usually the first point of contact for faculty, staff and students. Good communication skills are necessary. Methods of communication vary from email, chat, phone, in person, and more.

The candidate should be capable of learning and adapting to new environments quickly. Follow processes in place and learn when working with new and emerging processes that have yet to be documented. Have a positive attitude and enthusiasm. They should be able to creatively solve complex business requirements, be able to resolve challenges that span multiple systems and environments and be able to work with both direct management as well as be able to self-direct prioritization and time management.

They should have knowledge of computer hardware components along with basic understanding of operating systems, including imaging and reinstallation processes for Windows, MacOS, and Linux. This includes knowledge of standard diagnostic tools, vendor utilities, and repari workflows.

Associate's degree or an equivalent combination of education, training and experience.

• Associate or bachelor's degree in information technology or related field, or equivalent experience
• Basic knowledge of technical principles and methods of computers and peripherals
• Ability to integrate basic principles of discipline with processes and procedures
• Proficiency in diagnosing and resolving hardware and software issues
• Relevant certifications preferred
• Working knowledge of hardware, software, and remote management tools
• Ability to manage multiple support assignments

The anticipated hiring range for this position has been established as $18.87-$26.87 hourly.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 6,7, OR 8
University Title: SYSTEM SUPPORT ANALYST - ENTRY, SPECIALIST, EXPERT
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Employment visa sponsorship is not available for this position.

University Information
Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.

About Rolla
Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university's Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.