Service Training Supervisor

As a Service Training Supervisor at STERIS, you will be responsible for designing, developing, implementing, and continuously improving technical and operational training programs that support service excellence across the organization. You will lead the creation of training strategies, curricula and learning solutions for Field Service, Regional Repair Labs, Equipment Maintenance, and Surgical Instrument Field Repair Technicians. You will ensure employees are equipped with the technical knowledge, repair competencies, quality standards, regulatory requirements, and customer service skills necessary to safely and effectively service medical devices and surgical instruments. Through collaboration with cross-functional stakeholders, you will drive workforce capability, operational performance, compliance, and employee development while supporting business objectives and Customer satisfaction.

You will work in the STERIS downtown Birmingham Repair Operations Lab but will occassionally need to travel up to 10%.

• Own the project plan for STERIS Repair Operations onboarding and coordination with training programs delivered to designated employee groups, primarily Technician roles. Execution of this plan includes all details from securing presenter schedules, materials and collateral attainment to logistics details required to delivering high quality Instrument Repair Training, regardless of location.
• Provide performance review input
• Accountable for process effectiveness, tracking and monthly reporting and identifying process gaps and improvements
• Updating and maintaining the Instrument Repair Service Onboarding and Training calendar with all scheduled events that impact new hire training in coordination with the Service Training Department
• Act as Learning Management System (LMS) Administrator for the Repair Operations Training Department, will test, launch and assign online learning content via the STERIS University LMS (SuccessFactors), and audit user completion status. Provide and maintain accurate course and curriculum information regarding Instrument Repair Operations Training on the STERIS University internal LMS portal.
• Responsible for the acquisition and inventory maintenance of all onboarding and coordination with training materials and communications required by the department
• Act as the primary support to the Repair Operations Service Training team and the Senior Director
• Support activities ranging from database maintenance, audit, purchasing, inventory, and general support of the team

Required:

• Must have Bachelors Degree and three (3) years of relevant experience, such as surgical instrument training, military training, etc. In lieu of Bachelors Degree, must have High School Diploma or GED and seven (7) years of relevant experience, such as surgical instrument training, military, etc.
• Must have computer skills with demonstrated proficiency in programs including Microsoft Outlook, Word, Excel, and PowerPoint
• Must have experience working in a fast-paced environment and handle multiple projects simultaneously
• Must have experience effectively interfacing with various departments and levels inside and outside of the organization in order to expedite tasks
• Must have experience using organizational skills and demonstrating proficiencies in scheduling, organizing data, and preparing reports

Preferred:

• Experience as a key contributor or serving in a project management role on high profile projects and/ or minimum of three (3) years of Administrative Assistant or Department Coordinator experience
• Experience in a training environment (scheduling training, preparing materials, etc.).
• Experience working with a Learning Management System (LMS)

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market competitive pay
• Extensive paid time off and 9 added holidays
• Excellent healthcare, dental and vision benefits
• Long/ short term disability coverage
• 401(k) with a company match
• Maternity and parental leave
• Additional add-on benefits/ discounts for programs, such as pet insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement in a stable, long term career

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