Surgical Coordinator

Aquent is proud to partner with a leading not-for-profit healthcare institution, renowned for its unwavering commitment to patient care, groundbreaking research, teaching, and community service. This organization thrives on the dedication of a diverse range of professionals, believing that high-performing teams are the driving force behind exceptional medical discoveries and patient experiences. Join us in supporting their vital mission to advance healthcare.

Are you ready to be the cornerstone of surgical excellence, directly shaping positive patient outcomes and empowering medical professionals? We are seeking a dynamic professional to join a dedicated team, playing a pivotal role in ensuring seamless surgical operations and outpatient practice efficiency. In this essential position, you won't just be performing tasks; you'll be the vital link, the empathetic guide, and the organizational powerhouse that directly contributes to exceptional patient care and the smooth functioning of critical medical procedures across multiple specialties. Your expertise will directly impact patient journeys, enhance provider productivity, and contribute significantly to the overall success of the mission to deliver outstanding healthcare.

What You'll Do:

• Coordinate intricate surgical procedures and precisely schedule patient appointments, ensuring seamless patient flow and delivering an exceptional patient experience.
• Manage comprehensive administrative tasks, including front desk operations, reception, and general office support, maintaining a welcoming and efficient environment.
• Handle critical patient services with precision, including referrals, insurance verification, securing prior authorizations, and coordinating specialty testing.
• Serve as a primary point of contact, expertly answering and triaging phone calls, relaying messages accurately, and providing essential routine information to patients, providers, and staff.
• Provide robust support to providers, meticulously managing calendars, appointments, meetings, and travel arrangements, as well as assisting with expense reconciliation.
• Prepare, review, and maintain vital reports, compelling presentations, essential correspondence, and other administrative documents with keen attention to detail.
• Organize and facilitate crucial meetings, including proactive scheduling, detailed agenda preparation, precise note-taking, and diligent follow-up on action items.
• Act as a crucial liaison between providers, staff, patients, and external stakeholders, fostering effective communication and seamless collaboration to ensure coordinated care.
• Maintain meticulous electronic and physical records, ensuring data integrity, confidentiality, and ready accessibility.
• Oversee office supply inventory, coordinate essential equipment maintenance, and manage IT support needs to ensure uninterrupted operational continuity.
• Contribute significantly to the planning and execution of special projects, events, and departmental initiatives, vigilantly monitoring timelines to ensure all deadlines are met.
• Provide essential cross-coverage for surgical scheduling across a wide and diverse range of surgical specialties, demonstrating versatility and adaptability.

What You'll Bring:

Required Qualifications:

• High School Diploma or equivalent.
• 5-7 years of administrative experience, with a strong preference for a healthcare setting, demonstrating an understanding of clinical workflows.
• Demonstrated strong surgical scheduling or coordination background, showcasing your ability to manage complex medical logistics.
• Proficiency with Epic systems, essential for seamlessly covering diverse surgical specialties and ensuring efficient patient management.

What Will Set You Apart:

• An Associate's degree, further enhancing your foundational knowledge.
• 1-2 years of experience supporting senior-level staff, indicating your capacity for high-level organizational support.
• Prior experience within a large, complex healthcare system, particularly if possessing extensive Epic expertise, highlighting your adaptability to intricate environments.