Solutions Analyst

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The?PTP Solutions Analyst?supports the implementation and ongoing operation of third-party solutions integrated with OCHIN Epic. This role is responsible for completing application build and configuration, conducting quality assurance testing, supporting user acceptance testing, troubleshooting routine technical issues, and performing basic maintenance before and after deployment. The Solutions Analyst collaborates with Business Analysts, Solutions Developers, vendors, members, and internal technical teams to ensure solutions are configured accurately, function as expected, and support member workflows.

Essential Duties

• Support solution functionality by building, testing, supporting and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference.
• Troubleshoot, diagnose and resolve routine technical issues while escalating complex issues to Solutions Developers, vendors, or other technical teams as appropriate.
• Collaborate across departments to support project implementations and address maintenance issues.
• Drive documentation and knowledge sharing by creating and optimizing build records, user acceptance testing results, implementation materials, troubleshooting guidance, and training and support documentation.
• Develop technical competencies in solution configuration, analysis, testing, troubleshooting, and system enhancement support.
• Other duties as assigned.

Qualifications:

• Minimum of 3 years of Epic Analyst experience required
• EpicCare Ambulatory certification or proficiency preferred; candidates with certification or proficiency will be prioritized.
• Experience with clinical workflows and/or training clinicians is preferred.
• 1 year of experience supporting any of the following:?
• Ambient Artificial Intelligence tools in a healthcare setting: for example, DAX Copilot, Dragon Copilot, Abridge
• Provider dictation tools: for example, Dragon Medical One
• Third-party tools integrated with Epic (provider documentation, telehealth, medical devices, etc.)
• Strong communication skills - able to communicate with both application and technical team members, as well as end users.
• Consistently acts with integrity and accountability.
• Process and detail-oriented, with a strong focus on data-driven decision making.
• Proactive, self-motivated, and solution oriented.
• This position may require travel?up to 10%
• Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements. Travel may require travel by air, vehicle, or train.

Work Location and Travel Requirements OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required nationally based on business requirements for OCHIN