Prospect Training Manager (Cabin/Wheelchair) - PHL

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Job Summary:

The Duty Manager will oversee and coordinate team activities to create a safe, reliable, efficient, and effective operation. Responsible for facilitating passenger experience related training programs for passenger assistance and cabin service teams. Also responsible for maintaining training records.

Benefits:

* Competitive pay with daily access to earned wages.
* Comprehensive Medical, Dental and Vision Insurance for full-time employees.
* Paid time off

Job Duties:

* Facilitate training programs for Passenger Assistance and Cabin members related to customer service standards, safety protocols, and emergency procedures.
* Ensure availability of training resources.
* Maintain records of training sessions and ensure that all agents are adequately trained.
* Provide practical, hands-on training to Passenger Assistance and Cabin agents.
* Participate in the work with Passenger Assistance and Cabin agents.
* Continuously enhance effectiveness of training based on feedback from participants.
* Adhere to all safety procedures and policies. Complete work in a safe and secure mater, following company safety and operational standards.
* Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Qualifications:

* High School diploma, GED or equivalent education.
* Must be at least 18 years of age.

* Must be able to obtain credentials required as per airport or state or customs requirements.
* Possess a valid Driver's License.

Preferred Qualifications:

* Two years of relevant work experience in the aviation or ground handling services industry.

Physical requirements:

* Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.

Working conditions:

* You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
* Must be able to be alert to moving vehicles or aircraft and use radio equipment.
* Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.