Associate Principal, Healthcare Consulting

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at acommodations@pressganey.comPlease provide your contact information and the details of your request so we can best assist you.

Location: Remote, U.S.-Based

Travel: Up to 75%

Press Ganey / Qualtrics is seeking a highly motivated and analytically driven Associate Principal, Healthcare Consulting to partner with health system & health plan clients on strategic initiatives that improve patient experience, member experience, quality outcomes, workforce engagement, and organizational performance.

As a trusted advisor and engagement leader, you will work directly with healthcare executives and operational leaders to transform complex data into actionable strategies that drive measurable results. This role combines deep healthcare expertise, advanced analytics, executive facilitation, and consultative problem-solving to help clients achieve sustainable performance improvement.

The ideal candidate brings a strong understanding of inpatient healthcare operations, patient experience, member experience, and quality improvement methodologies, and the ability to influence change at all levels of an organization.

• Lead analytics and insight development for consulting engagements focused on patient experience, member experience, quality improvement, operational excellence, and organizational transformation.

• Translate complex datasets into clear, executive-level recommendations and strategic action plans.

• Facilitate workshops, executive briefings, strategic planning sessions, and performance review meetings with senior healthcare leaders.

• Partner with clients to design, implement, and sustain experience transformation initiatives.

• Establish success metrics and measurement frameworks that demonstrate engagement impact and return on investment.

• Manage multiple client workstreams simultaneously while ensuring exceptional quality and timely delivery.

• Analyze Press Ganey and client datasets to identify performance trends, root causes, gaps, and opportunities for improvement.

• Develop compelling dashboards, scorecards, presentations, and data visualizations that support decision-making at the executive level.

• Leverage quantitative and qualitative insights to guide strategy development and operational improvement efforts.

• Collaborate with internal subject matter experts, analytics teams, and engagement leaders to validate findings and develop recommendations.

• Identify leading indicators and performance drivers related to patient experience, quality outcomes, employee engagement, and operational effectiveness.

• Build trusted relationships with healthcare executives, physician leaders, and operational stakeholders.

• Serve as a strategic thought partner on experience improvement, culture transformation, and quality excellence initiatives.

• Support opportunity identification, proposal development, solution design, and engagement scoping activities.

• Contribute to client retention and expansion by delivering measurable value and identifying opportunities for deeper partnership.

• Partner with consultants, product leaders, project managers, and analytics teams to maximize value across client engagements.

• Promote best practices, knowledge sharing, and continuous improvement across the consulting organization.

• Contribute to the evolution of consulting methodologies, tools, frameworks, and thought leadership.

• 5+ years of progressive experience within a health system, integrated delivery network, academic medical center, large medical group, or healthcare services organization.

• Demonstrated experience in patient experience, quality improvement, performance improvement, operational excellence, or healthcare transformation initiatives.

• Candidates with experience in member experience, health plans, payer organizations, or related healthcare settings are preferred.

• 3+ years of healthcare consulting or other client-facing advisory experience.

• Experience working with patient experience measurement programs, including HCAHPS, Press Ganey, or related quality and experience initiatives.

• Exceptional analytical, quantitative, and problem-solving capabilities.

• Proven ability to analyze complex healthcare datasets and communicate findings to executive and operational audiences.

• Experience developing dashboards and data visualizations using Power BI, Tableau, or similar analytics platforms.

• Advanced proficiency in Microsoft Excel and PowerPoint.

• Strong understanding of healthcare quality metrics, performance measurement, regulatory reporting, and continuous improvement methodologies.

• Outstanding communication, presentation, facilitation, and executive consulting skills.

• Ability to effectively influence stakeholders and drive action through data-driven recommendations.

• Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Highly collaborative, adaptable, and solutions oriented.

• Comfortable operating independently while managing client relationships and engagement deliverables.

• Experience supporting executive-level strategic planning, organizational transformation, or large-scale performance improvement initiatives.

• Knowledge of inpatient operations, patient flow, nursing operations, service excellence, and care delivery redesign.

• Experience with advanced healthcare analytics, predictive modeling, and performance benchmarking.

• Prior experience working with senior health system executives and physician leaders.

Bachelor's degree in Healthcare Administration, Public Health, Business, Health Informatics, Data Analytics, Nursing, or a related field required.

Master's degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), Nursing, or a related discipline preferred.

Equivalent combinations of education and relevant healthcare consulting experience will be considered.

At Press Ganey / Qualtrics, you'll partner with some of the nation's leading health systems to improve the human experience of healthcare. You'll collaborate with talented colleagues, tackle complex challenges, and help clients deliver better outcomes for patients, caregivers, and communities while making a measurable impact across the healthcare industry.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/