BANQUET HOUSE PERSON - ON CALL

Job Summary

Hotel Nikko San Francisco is looking for a Part-Time Banquet House Person. They will be responsible for setting up and breaking down banquet rooms per guest request. Service includes but not limited to room sets, maintenance, box handling, assisting with problems, and providing information.

Job Duties and Responsibilities

• Set up meeting and banquet rooms following written /verbal instructions and diagrams.
• Transport all required equipment, including but not limited to tables, chairs, glassware and boxes between storage area and appropriate meeting and banquet room.
• Be present at meeting and banquet rooms before and during breaks of meetings or parties to provide any requested service.
• Break down meeting and banquet rooms at the end of function.
• Transport all supplies, including but not limited to tables, chairs and boxes to appropriate storage or cleaning facility at the end of function.
• Ensure that all rooms are cleaned following hotel standards and procedures.
• Maintain safety and cleanliness of workstation. Ensure work area meets standards set at completion of work shift including but not limited to replenishing silverware and linen.
• Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of problem.
• Interact with supervisors, guests, and co-workers in a helpful and courteous manner.
• Comply with supervisor's directions to ensure guest and staff satisfaction.
• Attending to guest requests or complaints when possible and appropriate; when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved.
• Secure banquets equipment before, during and after function. May be required to lock or unlock rooms as guests' request. May be required to sign keys in and out.
• Perform duties as assigned.
• Ability to handle equipment including, but not limited to china and glassware carefully to avoid breakage or damage.
• Participate in and attend all departmental and hotel-wide meetings.
• Ability to understand and comply with safety precautions in the use of chemicals.

Required Qualifications

• Functional ability to communicate verbally and in writing to take food orders and ensure proper food is being served.
• All candidates must be fluent in verbal and written English.
• Ability to add and subtract two digits numbers. Ability to perform mathematical operations with units of measure including, but not limited to dollars and cents.
• Ability to follow written and verbal instructions.

Preferred Qualifications

• One to two years of housekeeping, banquets, or other type of room setup experience in first class food service establishment.
• Knowledge and ability to set up and breakdown meetings and banquet rooms.
• Knowledge and ability to maintain state and federal health code standards.

Work Conditions

• Most tasks are performed as part of a team with a moderate amount of supervision.
• Most work tasks are performed indoors. The temperature is moderate and controlled by the hotel environmental systems.
• Work tasks are performed walking, standing, lifting, reaching, pushing, pulling, crouching, kneeling, bending, stooping, twisting, turning, and grasping.
• Standing and walking occurs 90% of the time. Stationary standing may occur while arranging tables. Walking occurs repetitively through rooms and halls of the hotel in the process of moving between workstations and storage facility.
• Work tasks require the ability to lift, push, pull and carry more than 75 pounds 70% of the time. Some of these activities include transporting tables, chairs, utensils, and glasses.
• Reaching occurs continuously throughout the work shift. Activities occur both above and below shoulder level. Reaching above the shoulder level includes but is not limited to re-stocking and removing items from storage shelf and retrieving tables from transportation cart. Reaching below the shoulder level includes but is not limited to retrieving items from the floor.
• Crouching and kneeling occurs occasionally.
• Bending and stooping occurs frequently in setting up tables and dance floors.
• Twisting and turning occur frequently in many aspects of the job, involving activities such as retrieving items from storage area to loading carts.
• Grasping occurs continuously throughout the work shift.
• Talking and hearing occurs continuously in the process of communicating with guests, co-workers, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near, color vision, and depth perception.
• Most work tasks are performed on carpeted areas, while others are performed on tiled or other hard surfaces.
• Some work tasks are performed with the use of machinery and office equipment.
• Some work tasks require employees to encounter hazardous chemicals. Employees should use precautions such as rubber gloves.

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko.

Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating "Fantastic Memories" (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and "Best and Brightest Companies to Work For" in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Hourly Part-Time Benefits:

Hotel Nikko San Francisco Employee Perks:

Important Notice:

1. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Nikko is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Nikko hiring policies require a background check for all applicants working directly with at-risk populations.