Regional Public Relations (PR) Coordinator

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach.

The Regional PR Coordinator will play a pivotal role in elevating the Highgate Hawaii regional portfolio by supporting impactful, demand-generating property PR & communications initiatives. This role assists with proactive media relations, strategic storytelling and brand communications designed to elevate brand visibility and demand-generating narratives across local, select national, traditional and emerging media landscapes. This role liaises with media and influencers/creators, works closely with the region's marketing leaders for full-funnel campaigns, and on-property operations and department leaders to support property positioning within Hawaii's competitive hospitality landscape. This role will also support in the develop and refinement of brand messaging and guest programming, while positively contributing to enhancing guest satisfaction and team culture.

Media Relations

Develop and maintain relationships with media
• Draft and distribute press releases, media alerts, pitches, and byline articles
• Assist with fielding and managing inbound media inquiries; support in coordinating and staffing interviews, site visits, and press stays
• Help track media coverage and compile regular reporting on placements, reach, and sentiment
• Assist in identifying, vetting, coordinating, and managing on-property media visits, press tours, and FAM trips to secure earned media coverage and positive exposure; track deliverables and performance

Strategic Communications

• Assist in the development of PR strategies and campaigns that align with overall marketing and business goals and seasonal priorities (openings, renovations, culinary launches, events, luau/entertainment programming)
• Draft key messaging and talking points for spokespeople
• Partner with Marketing on integrated campaigns spanning earned, owned, and paid channels

Content & Brand Storytelling

• Help maintain a repository of media-facing brand assets, fact sheets, executive bios, and press kits
• Assist in ensuring consistent brand voice and messaging across all external communications
• Support planning and execution of photo and video shoots on property, ensuring alignment with brand standards and storytelling goals; manage the hotel's photo libraries and public visual identity
• Collaborate on campaigns that incorporate F&B, spa/wellness, sustainability, and cultural programs to tell a cohesive brand story

Reporting & Thought Leadership

• Assist in preparing reports, presentations and materials for internal and external meetings with stakeholders
• Help track monthly KPIs/ROIs and compile results into reports demonstrating performance
• Monitor relevant trends in media, influencer/creator, affiliate, digital, social, traditional and emerging channels and spaces

• Minimum of 1 to 2 years' experience in the Marketing/Communications industry (hospitality industry essential)
• Working knowledge of Microsoft Office; familiarity with Canva, Cision, Meltwater, and Muckrack is a plus
• Strong writing and proofreading skills, with attention to detail and brand voice
• Good verbal communication and interpersonal skills; comfortable coordinating with internal teams, media, and vendors
• Basic understanding of the media landscape and social/digital content trends
• Strong organizational and time-management skills; able to track multiple projects and deadlines
• Ability to work efficiently and calmly in a fast-paced, deadline-driven environment
• Eagerness to learn PR strategy and grow within the marketing and communications field
• Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
• Maintain a warm and friendly demeanor at all times
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet multiple, competing deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Attend all required meetings and trainings
• Maintain regular attendance in compliance with Highgate Hotel standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, including attire that meets dress code requirements with a nametag
• Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving programs as necessary
• Must be able to cross-train in related areas
• Must be able to maintain confidentiality of information
• Must be able to show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management
• Flexible and long hours sometimes required
• Computer/Desk work for extended periods - onsite required
• Light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
  401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

This job opening was posted on 9/18/2026 and will remain open for at least 75 days.