Security Officer - OU Medical Center

General Description

The Security Officer provides a safe and secure environment for patients, family members, employees and guests by enforcing the security policies and procedures of OU Health.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Patrol designated areas as assigned.
• Write parking tickets for illegally parked vehicles.
• Investigate complaints, disturbances and thefts by completing a concise and factual report in accordance with policies and procedures; may escalate significant incidents to appropriate personnel.
• Operate two-way communication system to send and receive messages following appropriate radio protocol.
• Record shift activities in designated logs or forms as directed.
• Receive direction and mentorship from senior security officers to ensure compliance with OU Health security policies.
• Assist law enforcement personnel to various hospital areas to monitor compliance with OU Health policy.
• Provide outside law enforcement personnel with information and assistance with investigations occurring in the hospital by following established protocols.
• Assist Fire Department with calls to OU Health facilities; respond to alarms at OU Health facilities and reports any irregularities or safety concerns promptly.
• Assist in restraining individuals who are disruptive or in violation of the law in the OU Health Facilities, parking garages, lots and/or grounds while on duty.

General Responsibilities

• Performs other duties as assigned.

Education Requirements

• High School Diploma or GED required.

Experience Requirements

• No experience required.

License/Certification/Registration Requirements

• Valid unrestricted State of Oklahoma Driver's License required.
• Certified Healthcare Security Officer (CHSO) issued by the International Association for Healthcare Security and Safety required within 6 months of hire.
• Management of Aggressive Behavior certification required within 45 days of hire.
• Handle with Care certification required within 45 days of hire.

Knowledge/Skills/Abilities

• Understanding of how to implement and follow established security procedures.
• Knowledge of laws related to security, such as those concerning use of force, trespassing and emergency procedures.
• Familiarity with surveillance systems, alarm systems, access control systems and other relevant technologies.
• Effective verbal and written communication skills.
• Ability to carefully observe surroundings, identify potential threats and notice suspicious activity.
• Ability to de-escalate tense situations, negotiate peacefully and resolve conflicts effectively.
• Ability to assess situations, make quick decisions and take appropriate action in emergency situations.
• Strong customer service skills when addressing inquiries and assisting individuals.