Coordinator of Peer Tutoring

Bachelor's degree in a related field or equivalent

• Understanding of student development theory, academic coaching, holistic student support, and student success, with demonstrated experience implementing student-focused programs and workshops.
• Awareness of the unique needs of different student populations, and the ability to plan and deliver responsive programming that enhances their academic and personal success.
• Strong organizational and project management skills, including the ability to coordinate logistics and execute events and programs with attention to detail.
• Excellent verbal, written, and digital communication skills, with the ability to build and maintain relationships with various student populations and campus stakeholders.
• Experience recruiting, training, and supervising student staff, including providing constructive feedback and supporting their professional development.
• Comfortable using campus systems, digital communication tools, social media platforms, and basic design or web content tools to support programming and outreach.
• Demonstrated ability to work collaboratively across teams in a dynamic, fast- paced environment and adapt to shifting priorities.
• Interest in or experience with AI and/or VRenabled student support tools is preferred.

• Serve as the primary operational point of contact for Peer Tutoring program inquiries from students, faculty, and campus partners.
• Coordinate tutoring schedules, session formats, and space reservations to ensure accessible and effective service delivery.
• Maintain and update tutoring records, participation data, and program tracking systems using Penji, ensuring accurate documentation of student engagement, session attendance, and program utilization for reporting and assessment purposes.
• Support the administration of CRLA certification processes, including tracking completion of requirements.
• Oversee program communication and outreach efforts to promote tutor recruitment, increase program visibility, and support engagement across academic departments.
• Maintain program documentation, including policies, procedures, and operational resources.
• Conduct outreach to academic departments to support program awareness and utilization in collaboration the Associate Director of Peer Education and Learning Innovation
• Maintain scheduling, session tracking, and communication systems that enable reliable, scalable delivery across disciplines while ensuring alignment with program policies, CRLA standards, and institutional expectations.

• Lead recruitment processes to support the hiring of at least 150 Peer Tutors, including application review and candidate communication.
• Facilitate onboarding and role preparation for newly hired Peer Tutors, including employment documentation, training expectations, and program orientation.
• Provide supervision, performance assessment, and guidance to ensure effective tutor performance and program outcomes, including addressing concerns with students and faculty in coordination with program leadership, while supporting leadership development among participating students.
• Support the ongoing development of student leadership within the program, including coordination of Lead Peer Tutor responsibilities and mentorship opportunities.
• Approve student payroll for Peer Tutor employees.
• Provide performance feedback, ensure compliance, and address concerns in coordination with program leadership.

• Maintain the Peer Tutor orientation and training materials within the learning management system (eLC).
• Monitor completion of required Peer Tutor training components to ensure program readiness and participation standards.
• Support ongoing Peer Tutor professional development through workshops, eLC training modules, and peer-led learning opportunities that promote academic success, leadership development, and professional skill building for participating students.
• Assist with the implementation and maintenance of student-facing training materials and resource guides.
• Contribute to the facilitation and continuous improvement of the Peer Tutoring training course, supporting the development of tutors' instructional skills and alignment with program standards.
• Collaborate with campus partners to strengthen tutoring practices and expand student support resources, enhancing the effectiveness and reach of academic support services.

• Collect and organize program participation data to support program evaluation, reporting, and future planning in collaboration with the Associate Director of Peer Education and Learning Innovation
• Monitor program feedback submitted by faculty and students and respond to concerns or questions.
• Maintain systems for collecting and tracking program feedback.
• Assist in communicating program policies, expectations, and updates to stakeholders.
• Participate in meetings with campus partners supporting the PLA program to share updates and discuss program operations.
• Provide programlevel insights to the Associate Director of Peer Education and Learning Innovation to inform portfoliowide assessment, continuous improvement, and CRLA compliance.
• Support social media and marketing efforts by promoting the program and increasing awareness of services and opportunities.

• Collaborate with the Associate Director of Peer Education and Learning Innovation and campus partners to integrate AI and VR tutoring technologies that support peer tutoring.
• Coordinate with faculty, Peer Learning Assistants, and Academic Coaching to ensure tutoring complements inclass active learning and broader student engagement efforts.

• Serve as an Academic Coach as needed.
• Collaborate with Peer Education staff supporting the Peer Learning Assistant program and other peer education initiatives.
• Participate in departmental and divisional meetings, committees, or working groups as requested.
• Represent the Peer Tutoring program at university events, including New Student Orientation and other outreach activities.
• Engage in ongoing professional development and stay informed about emerging best practices in active learning and peer education.
• Complete additional projects or initiatives as assigned.