Outbound Telesales Representative

Join a global technology leader at the forefront of innovation, where your contributions directly impact customer satisfaction and operational excellence. We are seeking a dynamic and dedicated professional to join our team, partnering with a renowned company that is shaping the future of technology. This is an incredible opportunity to make a tangible difference in how customers experience support and how sales teams efficiently manage opportunities.

Are you a customer experience champion with a knack for operational efficiency? We are searching for an enthusiastic individual to step into a high-impact operational support role, acting as a crucial liaison between customers and sales teams. This is a pivotal, non-quota-carrying position focused on delivering exceptional service and streamlining processes, directly contributing to customer success and seamless business operations. You will be instrumental in ensuring every customer interaction is positive and every operational workflow is optimized.

Key Responsibilities

• Manage the end-to-end lifecycle of customer support and warranty requests, including intake, coordination, documentation, routing, and timely generation of service tickets. You will own follow-up through resolution and proactively escalate stalled or high-risk cases, providing clear summaries of issues, actions taken, and next steps.
• Triage and route smaller opportunities for our commercial products to the appropriate fulfillment channels, ensuring seamless handoffs and tracking exceptions and outcomes for continuous improvement.
• Maintain comprehensive trackers for all cases, warranty requests, service tickets, escalations, and referrals. You will generate insightful reports on volume, status, aging, resolution, and escalation themes, while also documenting repeatable workflows and identifying opportunities for efficiency gains.

Required Skills & Qualifications

• Strong case-management and customer service skills, coupled with exceptional organization, follow-through, and clear communication abilities when interacting with customers, partners, and senior stakeholders.
• Proven ability to interpret operational data and build actionable reporting; proficiency with Excel, PowerPoint, Copilot, CRM/case-management tools, and collaboration platforms.
• 5-7 years of experience in customer support, sales operations, account coordination, or program operations (or equivalent).
• Experience with commercial devices, warranty processes, SMB customers, or channel sales.
• Bachelor's degree in marketing or equivalent training required.

Nice-to-Have Qualifications

• Experience with Surface products.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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