Virtual Design and Construction IT Support Technician

In this role, you'll ensure our VDC tools are fast, stable, and consistently configured-minimizing disruption to design and construction workflows and keeping project teams productive. If you enjoy solving complex technical problems, working with advanced design software, and improving how systems are built and supported, this is a great opportunity to make a visible impact.

Job Responsibilities

• Support core VDC platforms: Troubleshoot and maintain Autodesk tools (Revit, AutoCAD, Navisworks) and Autodesk Construction Cloud (ACC/BIM 360)
• Standardize software environments: Drive standardization of VDC environments across user groups, reducing tool sprawl, inconsistent configurations, and one-off user setups
• Own the add-in ecosystem: Manage and support Revit/Navisworks add-in ecosystem (e.g., PyRevit, CTC tools, Procore integrations), including version control, compatibility, performance, and stability across VDC environments
• Improve deployments: Build and refine repeatable installation and deployment processes in partnership with endpoint engineering (Intune, imaging, automation)
• Optimize workstation performance: Manage system performance standards and specifications, Troubleshoot GPU, memory, and system performance issues impacting large models, rendering, and reality capture workflows
• Support a multi-discipline environment: Assist users across architecture, mechanical, electrical, and VDC teams, working with a diverse set of design and engineering tools
• Documentation: Create and maintain KB articles, setup guides, and troubleshooting checklists to improve support quality and consistency
• Enable and mentor IT support teams to improve first-line support for VDC tools and reduce escalation dependency
• Troubleshoot model, file, and worksharing issues, including performance degradation, corruption, and version compatibility challenges

Qualifications/Requirements

• 3-4 years supporting VDC/BIM applications in a professional environment, preferably with engineering, design, or construction teams
• Hands-on experience with Revit, AutoCAD, Navisworks, or similar tools
• Experience supporting or working with Revit add-ins and plugin ecosystems
• Familiarity with Autodesk Construction Cloud (ACC/BIM 360)
• Experienced with managing complex Autodesk software deployments
• Strong troubleshooting skills across applications, plugins, and performance issues
• Strong knowledge of VDC system performance configuration, including physical and virtual Windows desktop environments.
• Ability to work in complex environments and bring structure and consistency
• Familiarity with Lumion, SketchUp, 3ds Max, or Recap

Cianbro is an employee-owned, tobacco-free, equal opportunity employer, we do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, sexual orientation, genetic information, or other legally protected status.

Compensation is determined based on factors such as experience, knowledge, qualifications, and performance. The compensation range for this position is $1,200.00 - $1,500.00 per week and is exclusive of any other benefit and/or bonus. Hiring at the maximum of the range would not be typical to allow for future and continued growth.

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