Job Title: Service Supply Chain Operations Specialist
Location: Sunnyvale, CA (Hybrid)
Duration: 12 Months
Role Summary
Contractor commodity manager supporting AppleCare's service supply chain across two key workstreams: post-ramp qualification (PRQ) project coordination and handson commodity management for display and touch module components. This role requires someone who can operate independently across cross-functional teams, manage supplier relationships, and drive cost and supply outcomes with minimal ramptime.
Responsibilities
Client Care PRQ Support
- Facilitate post-ramp qualification projects end-to-end, ensuring component transitions meet program milestones and quality requirements.
- Serve as the primary coordination point between GCM, Engineering Program Management (EPM), and Service Supply Chain Engineering (SSCE) teams totrack PRQ status, flag risks, and drive resolution.
- Maintain PRQ project trackers and provide regular status updates tostakeholders, ensuring deadlines are met and blockers are escalated promptly.
- Support qualification documentation, test result tracking, and approvalworkflows required for PRQ completion.
Commodity Management - Mac Touch Bar Module, iPhone Touch Module,
Display Raw Materials
- Supply Management: Monitor supplier capacity, lead times, and delivery performance to ensure continuity of supply for assigned commodities.
- Proactively identify and mitigate supply risks across the service supply chain.
- Vendor Management: Manage day-to-day supplier relationships, conduct business reviews, and drive supplier accountability on quality, delivery, and responsiveness commitments.
- Cost Management: Support cost negotiations, track pricing trends, and identify cost reduction opportunities. Maintain accurate cost files and support BOM cost reconciliation activities.
- Collaborate with Materials, Planning, Finance, and Engineering teams to align sourcing decisions with program requirements and financial targets.
- Support last-time-buy (LTB) assessments and end-of-life (EOL) transition planning for assigned commodities as needed.
Required Qualifications
- 3-5+ years of experience in supply chain, commodity management, or procurement, preferably in consumer electronics or hardware manufacturing.
- Demonstrated experience managing supplier relationships - pricing negotiations, delivery performance, and capacity planning.
- Familiarity with NPI or post-ramp qualification processes in a hardware environment.
- Strong project coordination skills with the ability to track multiple workstreams, manage deadlines, and communicate status across cross-functional teams.
- Proficiency in Excel and supply chain planning tools (SAP, ERP systems, or equivalent).
- Strong written and verbal communication skills.
Preferred Qualifications
- Prior experience in AppleCare, service supply chain, or after-sales operations.
- Knowledge of display, touch module, or related electromechanical commodities.
- Experience with BOM management, cost modeling, or should-cost analysis.
- Familiarity with PRQ/qualification workflows and engineering change processes
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