Patient Relations Clinical Specialist - 36hrs

• Receiving, tracking, responding to and facilitating resolution of patient/family questions, complaints and concerns.
• Interpreting and advising on hospital policies and procedures.
• Collaborating with multidisciplinary clinical and support teams
• Provides assistance and consultation to hospital staff in resolving difficult situations.
• 36 hours; 4 - 9hr shifts/week. On-site to start/orientation, then partially remote.

• Bachelor's degree required.
• Bachelor's degree in Nursing or Social Work preferred.

• 5 years of healthcare experience; previous experience in Patient Relations preferred.
• Bilingual skills strongly preferred.
• Strong written and verbal communication, negotiation, and analytical skills to resolve complex problems.

• A current license from the Commonwealth of Massachusetts to practice as a Registered Nurse (RN) or a Social Worker preferred.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.