Sr Program Manager - Revenue Operations

Posting Date

The Sr. Program Manager of Revenue Operations (ROPS) leads cross-functional projects that enhance and scale revenue-generating processes, tools, and performance. This role is responsible for driving strategic initiatives from planning through execution, integrating data and insights to influence decisions, and ensuring sustained impact across the revenue lifecycle. The Sr. Program Manager partners closely with internal stakeholders, including senior leaders within Clinical Operations, to manage complex projects, improve billing systems and workflows, and elevate how Revenue Operations delivers value to the business.

The ideal candidate is a strategic thinker and structured problem solver with a passion for improving financial outcomes, enabling teams, and navigating ambiguity. This role offers high visibility and impact across Revenue Operations and broader Business Operations teams.

• Lead Strategic Programs: Design and manage enterprise-level ROPS projects by defining scope, goals, timelines, and success measures to optimize the revenue cycle.
• Enable Process and Systems Improvements: Assess current-state billing, collection, and reporting tools; identify improvement opportunities; and implement scalable solutions to reduce friction and increase yield.
• Deliver Insights and Drive Decisions: Define key financial and operational KPIs, build dashboards, and provide progress updates to senior stakeholders with strong storytelling focused on revenue health.
• Influence and Collaborate Across Teams: Foster strong relationships across Revenue Operations, Finance, IT, and Field Operations. Navigate complex stakeholder environments to ensure alignment and coordination across large-scale transformations.
• Coach and Maintain Project Rigor: Provide mentorship and coaching to project managers, helping build team capacity and consistency in delivery within the RevOps department.
• Contribute to Team Culture and Growth: Promote a strong sense of team, connection, and shared success within the Revenue Operations organization.

• At least 5-7 years of relevant experience in program or project management, preferably in Revenue Operations, Finance, or Analytics-related functions.
• Demonstrated success leading complex, cross-functional initiatives with high visibility and strategic importance.
• Proficiency in Excel, PowerPoint, and Outlook Microsoft applications.
• Advanced analytical skills with the ability to translate financial data into action. Proficiency in Excel, dashboarding, and data storytelling.
• Advanced communication and influencing skills, including experience presenting to executive audiences.
• Healthcare industry experience preferred (e.g., understanding of reimbursement models or medical billing).
• Travel less than 5%.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

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DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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