Customer Service Specialist

Now hiring for a Customer Service Specialist - Direct Hire

Location: Geneseo, NY

Pay Rate: $21.48 - $22.68 per hour

Training Schedule:

• Monday-Thursday: 8:00 AM-5:00 PM
• Friday: 8:00 AM-4:30 PM

Post-Training Flexible Schedule:

• Monday-Thursday: 8:00 AM-9:00 PM
• Friday: 8:00 AM-7:00 PM
• Employees select an 8-hour shift within these windows and are required to work one evening per week until 9:00 PM.

This Job's for the Talker, the Helper, the Keyboard Ninja

Looking for Customer Service Specialist jobs in Dansville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today.

Education Requirements

• High school diploma or GED required.
• Strong reading comprehension, written communication, and computer skills required.
• Ability to learn and follow detailed collection procedures, compliance standards, and company policies.

Experience Requirements

• Minimum of 1 year of collections, accounts receivable, customer service, or debt recovery experience.
• Proficiency with data entry, typing, and modern office software and computer systems.
• Strong attention to detail, organizational skills, and ability to work independently in a fast-paced environment.
• Excellent verbal communication and negotiation skills with a professional phone presence.
• Must reside within commuting distance of Geneseo, NY.

Physical Capabilities

• Ability to sit, use a computer, and communicate by phone for extended periods throughout the workday.
• Capable of accurately reviewing account information, entering data, and maintaining detailed documentation.
• Ability to manage multiple tasks while maintaining productivity and accuracy.

Job Duties

• Contact customers regarding delinquent accounts and discuss available repayment solutions.
• Handle inbound and outbound collections calls while maintaining professionalism, accuracy, and compliance.
• Perform skip tracing to locate updated contact, employment, or account information.
• Negotiate payment arrangements and escalate complex collection matters when appropriate.
• Accurately document all customer interactions, payment commitments, and account activity in company systems.
• Verify account information for special circumstances, including bankruptcy, disability, and other legal considerations.
• Ensure compliance with all applicable federal, state, and company collection regulations and policies.
• Support additional administrative and collections-related tasks as assigned.

Benefits vary by client and are confirmed at the time of offer. Examples may include:

• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Paid time off (PTO)

Talk the talk. Land the job. Apply now.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.