Internet Account Representative | Fort Worth, TX

The Internet Account Representative is responsible for promoting and selling TTI's products and services through various channels, including telephone, email, and digital platforms. They manage existing customer relationships, requests for quotes and action new business leads coming to TTI from the Internet and suppliers. This role involves collaborating with Product Management and Sales Management teams to enhance customer engagement and identify new sales opportunities. Success is measured by meeting defined sales objectives, performing all duties with a high ethical standard and exceeding all customer requirements.

Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

Our Internet Account Representative Team:

• Promotes and sells the products and services offered by TTI by fostering strong customer relationships and customizing sales strategies to align with client needs and inquiries.
• Delivers competitive price and delivery quotations within the customer's specified timeline. Leverages available resources by collaborating with departmental and corporate product managers, as well as manufacturers, to ensure optimal pricing. The success of the Internet Account Representative is evaluated based on the ability to secure business at the highest gross profit margins.
• Efficiently processes customer orders by entering data into the sales system for quote generation and delivery scheduling. This role requires meticulous attention to detail, proofreading for accuracy, and adherence to quality standards. Timely order processing is critical, as delays may lead to inventory loss and extended lead times with factories. Performance is assessed based on customer on-time delivery rates and return merchandise authorization (RMA) metrics.
• Regularly reviews Power BI and TTI reports to monitor suspended orders, accounts or orders on hold, unresolved credit issues, and backlogs. Proactively identifies items that are available for shipment or at risk of missing TTI's promised delivery dates. Effectively communicate any order changes or delivery delays to the customer and appropriately actions these in a timely manner.
• Oversees the management of orders with varying payment methods, including net terms, credit card transactions, and wire transfers. Proactively addresses any payment-related issues to minimize delays and ensure a seamless customer experience.
• Handles the processing of orders for both international and domestic customers, ensuring adherence to all trade compliance processes. Utilizes screening tools to conduct due diligence on transactions, verifying customer information and product eligibility. Collaborates with TTI trade compliance team to address any potential issues, ensuring that all orders are processed efficiently while maintaining regulatory standards and minimizing risk.
• Enhances product knowledge by utilizing various resources, including product literature, factory representatives, product managers, sales managers, and new product trainings. This knowledge enables informed discussions regarding product options and effectively highlights TTI's strengths to customers.
• Engages in the TTI Total Quality process by adhering to established policies and procedures that promote an efficient sales cycle. Employs logical and systematic approaches aimed at reducing sales errors while maintaining the highest quality standards. Success in this area is measured by the volume of lines shipped per salesperson and the accuracy of on-time shipments, verified against error checks.
• Conducts thorough analyses of Internet processes and procedures, providing strategic recommendations to enhance overall efficiency and effectiveness in lead follow-up initiatives.
• Performs other related duties as assigned.

Education and Experience Requirements:

• High School Diploma or GED required.
• One to three years of customer service and/or sales experience preferred, or an equivalent combination of education and experience.

What we look for:

• Exhibits exceptional knowledge of company products and services.
• Demonstrates enthusiasm, tenacity and strong selling skills.
• Possesses excellent verbal and written communication skills. Demonstrates the ability to clearly and professionally articulate thoughts and ideas, both in written and verbal form, with internal and external customers alike.
• Exhibits strong analytical, problem solving and negotiation skills.
• Must be organized and able to prioritize and manage multiple tasks.
• Ability to calculate discounts, commissions, proportions and gross profit percentages.
• Stays informed by reviewing and interpreting current business publications, industry reports, new product launches and regulations relevant to the market.
• Able to work with minimum supervision and make responsible decisions.
• Possesses working knowledge of company policies, procedures and computer systems.
• Ability to type 40 words per minute.
• Knowledge of Microsoft Office applications (Excel and Word) at a basic level required.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

What we offer our team members:

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
• Educational Assistance (Tuition Reimbursement)
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
• A strong focus on giving back to our communities through philanthropic opportunities

Want to learn more? Visit us at Working at TTI, Inc.

We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.