New 
Student Services Specialist Senior (Success Coach) (Specially Funded)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Tempe | |
| 2411 West 14th Street (Show on map) | |
 May 14, 2026 | |
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Student Services Specialist Senior (Success Coach) (Specially Funded) Job ID: 322747 Location: Rio Salado Community College Full/Part Time: Regular/Temporary: Regular Hiring Salary Range $20.61 - $26.80/hourly, DOE Grade 111 Work Schedule Monday - Thursday, 9:30am - 8pm; some mornings and weekends may be required Work Calendar 12 Months Funding Information This is a grant funded assignment with a projected end date of 06-30-2027 with renewal based on available funds and the needs of MCCCD. Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary The Student Services Specialist, Sr (Student Success Coach) delivers comprehensive, student-centered coaching to support adult learners in General Education Development (GED) preparation, English language acquisition, and career training programs. The role focuses on improving retention, persistence, completion, and supporting students in overcoming academic and non-academic barriers during their time in the Adult Education program. Through proactive case management and ongoing communication, the Student Success Coach monitors student progress, including attendance, assessment, and academic performance, and provides targeted interventions to support student success. This includes identifying and addressing non-academic challenges, such as basic needs challenges, such as food, housing, transportation, and access to public benefits, and connecting students to appropriate resources and support. The role coordinates across student and academic services to ensure comprehensive support for students. Maintains accurate documentation and tracks student data in alignment with program and reporting requirements, and analyzes student data trends to inform timely interventions and continuous improvement of student success strategies and service delivery. Additionally, this role supports and coordinates the implementation of student success strategies, contributes to continuous improvement efforts, and advances effective coaching practices. Essential Functions 65% - Case Management, Student Support, & Coaching: Provides proactive, student-centered coaching and case management to support adult learners in GED preparation, English language classes, and career training programs. Serves as an initial point of contact for students, building rapport and supporting successful onboarding, engagement, and persistence from program entry through transition points. Conducts regular outreach through meetings, phone, and electronic communication to monitor attendance, participation, and progress. Identifies barriers to persistence, including unmet basic needs such as food security, housing stability, and access to public benefits and connects students to appropriate internal and external resources and supports students in navigating access to those services. Reinforces college and career pathway awareness and refers students to College and Career Navigators for detailed academic and career planning. Coordinates and collaborates with navigators, instructors, and cross-functional partners across student services and support areas to implement retention strategies and ensure coordinated support for students. Supports the delivery of student services aligned with program goals and operational needs and coordinates aspects of student engagement and follow-up to promote persistence. 25% - Data Tracking & Progress Monitoring: Maintains accurate documentation of student interactions and case management activities in designated systems. Tracks student attendance, assessment, and academic progress toward program milestones. Monitors student engagement and identifies students at risk of stopping out. Shares relevant data and insights with the team to support timely interventions and coordinated student support. Ensures data entry and tracking align with program and compliance requirements. Analyzes student data trends to identify patterns in engagement and persistence and shares insights to inform program improvements and targeted interventions. 10% - Orientation, Outreach, & Program Support: Supports and coordinates aspects of student onboarding through participation in orientations, workshops, and classroom presentations focused on program expectations, engagement, and available resources. Maintains general knowledge of program resources and opportunities to guide students and facilitate appropriate referrals. Participates in team meetings and professional development activities to support effective service delivery and consistent implementation of program procedures. Minimum Qualifications Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered Desired Qualifications A. Experience providing front-line student support or customer service in a fast-paced, student- or customer-facing environment B. Experience working with diverse, underrepresented, or underserved populations, including individuals facing academic, economic, or social barriers C. Experience providing coaching, guidance, or support services to help individuals achieve educational or career-related goals D. Proficiency in common higher education technologies, such as spreadsheets, word processing tools, student information systems (SIS), customer relationship management (CRM) platforms, data/reporting tools, and virtual collaboration tools E. Experience tracking, monitoring, and utilizing data to inform student support strategies, engagement, and outcomes F. Experience supporting student persistence, retention, or engagement initiatives in an education, workforce, or community-based setting G. One (1) year of full-time relevant MCCCD experience during the previous two (2) years Special Working Conditions Assigned work location is Rio Salado College Thomas, 3631 W. Thomas Road, Phoenix, AZ 85019. Travel to campus during interview/selection process will be at candidate's own expense. May require some evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs. Will be required to travel to all RSC locations, including: RSC Tempe: 2323 W 14th St, Tempe, AZ 85281 RSC Avondale, 420 N. Central Ave, Avondale, AZ 85323 RSC Northern, 1715 W. Northern Ave, Phoenix, AZ 85021 RSC Southern, 3320 S. Price Rd, Tempe, AZ 85282 RSC Surprise, 12535 W. Smokey Dr, Surprise, AZ 85378 RSC @ Glendale Community College, 6000 W Olive Ave, Glendale, AZ 85302 RSC @ South Mountain Community College, 7050 S 24th St., Phoenix, AZ 85042 Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu MCCCD is an Equal Opportunity Employer. Posting Close Date Apply on or before May 26, 2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480/517-8196. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.erp.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322747&PostingSeq=1 jeid-ae9339993e2a304a9db143fc35b777c9 | |