New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
May 08, 2026
Customer Support Specialist (Email & Case Management Focus) Position Overview We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a fast-paced support team. This role is primarily email- and case-driven, not high-volume phone support. You will play a critical role in assisting account management teams while supporting drivers and customers with complex service inquiries and resolutions. If you enjoy problem-solving, research, and delivering thoughtful solutions, this is an excellent opportunity to grow your career in a professional office environment. Key Responsibilities * Manage a high volume of customer emails and service cases through a CRM platform (Salesforce) * Research and resolve customer issues, delivering accurate and timely solutions * Support account managers by assisting with fleet-related service requests and customer needs * Handle inquiries such as impounded vehicles, service needs, and account-related concerns * Communicate regularly with internal teams to ensure efficient case resolution * Utilize Microsoft Teams and other communication tools to collaborate across departments * Make outbound follow-up calls when necessary to gather additional information or provide updates * Accurately enter and update customer data across multiple systems while multitasking * Process requests such as vehicle orders, billing changes, driver updates, and insurance documentation * Generate reports and maintain detailed documentation of customer interactions Required Qualifications * Minimum of 2+ years of office-based customer service experience * Strong written communication skills with the ability to compose clear, professional emails * Excellent attention to detail and strong problem-solving abilities * Comfortable working across multiple systems, screens, and databases simultaneously * Proficiency with Microsoft Office (Outlook, Word, Excel - basic data entry and formatting) * Typing speed of 40+ WPM (required) * Ability to multitask, prioritize, and manage time effectively * High school diploma or equivalent required Preferred Qualifications * Experience using Salesforce or similar CRM systems * Experience* in case management or email-heavy customer support roles* * Experience in fleet services, logistics, or service coordination environments What We're Looking For * A proactive problem-solver who can "think outside the box" to find solutions * Strong research skills with the ability to navigate complex customer scenarios * Excellent interpersonal skills and ability to collaborate across teams * Dependable, organized, and adaptable in a dynamic environment * Customer-first mindset with a commitment to delivering high-quality service Work Environment * Office-based role with a strong emphasis on email communication and case management * Fast-paced, collaborative team setting with frequent internal communication Experience Level * Entry to Mid-Level Job Type & LocationThis is a Contract position based out of Schaumburg, IL. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Schaumburg,IL. Application DeadlineThis position is anticipated to close on May 21, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.