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Primary City/State: HonorHealth Corporate Office
Category: Executive Leadership
Shift: Day
Department: Administration
Great care starts with great people. (Like you.) At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities: JOB SUMMARY
The Vice President, Medical Group Operations is the operational and transformation executive for HonorHealth's employed Medical Group. This leader owns the SUPPLY lane and is accountable for: access performance; template governance; throughput/standard work; site level operational P&L levers; care model transformation (Primary, Urgent, Specialty); referral routing integrity; leakage reduction; and operational reliability. Operates in dyad with divisional CMOs, triad with People Systems + Growth & Experience, and matrix with Finance, Revenue Cycle/Professional Billing, and Digital Health/CMIO. Purpose: Align demand capacity; protect clinician experience; advance joy/meaningful work; deliver top decile PX; ensure financial & operational integrity.
ESSENTIAL FUNCTIONS
- Operational Leadership & Standardization:
Lead day to day MG operations; enforce single best way standards.
Drive visit volume, panel access, cycle time reduction, staffing model efficiency.
Run divisional dyads; hold Sr Directors/Directors/Managers accountable - Access Engineering, Templates & Throughput:
Own access rulesets, template governance, slot management, scheduling logic (Epic); maintain 90% template adherence.
Lead the Access Flight Deck (with Finance + Growth) for demandcapacity reconciliation, bottleneck removal, and site load balancing; enable same week access when appropriate. - Referral Execution & Network Leakage Control:
Govern referral routing standards, in network capture, and closed loop follow through; partner with Service Lines and Growth to protect pathway integrity.
Monitor leakage dashboards; drive corrective action with Directors and Growth. - Enterprise Access Enablement & Contact/Access Center Partnership:
Co lead enterprise access enablement: capacity management & analytics, schedule templating standards, visit type decision trees, and access/contact center workflows.
Advance digital front door and omnichannel scheduling (self service + agent) with IT/Digital; ensure Epic integration and access equity. - Financial Discipline & Site Level P&L Levers:
Manage cost/visit, staffing mix, room utilization, template utilization; run required matrix cadence with Finance/RC/PB; convert enterprise goals into local execution; build growth/digital business cases. - Care Model Transformation & Digital Integration:
Deploy team based care, asynchronous workflows, virtual care, e consults; integrate HRO/just culture and PX standards into daily routines with CMIO/Digital Health. - People Ops Closure & Culture:
Translate People Systems signals (ER patterns, onboarding defects, burnout) into operational fixes; build scalable leadership systems; coach inclusive, execution oriented behaviors. - Enterprise Collaboration & Compliance:
Represent MG Ops in governance forums (access, quality, digital, performance); ensure adherence to payer rules, regulatory standards, credentialing in partnership with Legal/Compliance.
EDUCATION
- Bachelors in Business, Health care or related field Required
- Masters in Business, Health care or related field Preferred
EXPERIENCE
- 7 years Multispecialty ambulatory ops leadership with access engineering, standardization at scale, P&L lever management Preferred
- 10 years CMPE/FACMPE Preferred
LICENSES AND CERTIFICATIONS We're all in for your career.
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HonorHealth
May 06, 2026