New

Manager, Arbitration

Cox
$74,000.00 - $111,000.00 / yr
parental leave, paid time off, paid holidays
United States, North Carolina, Statesville
May 06, 2026
Site Locations: Statesville, NC, and Kenly, NC The Arbitration Manager oversees day-to-day operations of an Arbitration team, providing leadership and coaching to individual contributors. This role manages case resolutions and escalations, ensures compliance with Manheim Marketplace policies and National Auto Auction Association (NAAA) guidelines, and drives operational efficiency. The role oversees a $5+ billion claims portfolio. Primary Duties and Responsibilities Provide leadership to Arbitrator I, II, and Senior Arbitrators Conduct coaching sessions to improve performance and conflict resolution Manage escalated arbitration cases Monitor performance metrics including resolution time, quality, and satisfaction Oversee arbitration workflow from intake to resolution Approve financial adjustments up to $2,500 Ensure compliance with NAAA and auction policies Support onboarding and development of arbitrators Foster client service excellence Communicate with leadership and key stakeholders Required Experience and Skills Bachelor's degree in Business, Automotive Services, or related field (preferred) 6+ years of experience in arbitration, claims management, or a related role within the automotive auction industry. No Degree, 11 years of relevant work history. At least 1 year of proven leadership experience, preferably managing non-exempt employees in an operational setting. An equivalent combination of education and experience is acceptable. Strong knowledge of NAAA policies and auction arbitration processes. Excellent conflict resolution, negotiation, and client service skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving skills with a focus on operational efficiency. Preferred Skills Workforce management tools Digital transaction dispute resolution KPI and quality metric experience USD 74,000.00 - 111,000.00 per year Compensation: Compensation includes a base salary in the range of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets