Administrative Assistant - Hybrid

Genesis10 is currently seeking an Administrative Assistant - Hybrid for a contract position with a Global Financial Institution located in New York, NY. This is a 6+ month contract opportunity.

Pay rate up to: $21.76 per hour

This role is responsible for the data registration of customer signups for cash management products and related banking services. The ideal candidate will register customer data into proprietary systems, conduct system setups, and handle inquiries from customers primarily through email communication.

Responsibilities:

• Register customer data into a proprietary system in a timely manner
• Conduct setup in systems and handle inquiries from customers mainly by email communication
• Obtain sufficient knowledge regarding cash management products and services
• Manage customer entries into the billing database to generate invoices
• Collaborate with back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries
• Work with the Product team to assist in resolving issues
• Develop a strong knowledge of internal policies and procedures to effectively execute processes
• Keep close communication with the Client Service team on daily tasks and progress
• Answer and address customer inquiries related to cash management products in cooperation with the Client Service team

Requirements:

• BA/BS Degree preferred
• More than 2 years of comparable or relevant customer service experience, preferably in the banking/financial services industry
• Ability to use time efficiently and effectively and remain customer-service-oriented while handling numerous registrations
• Ability to effectively multi-task a broad range of activities, tasks, and outcomes, and proactively follow up on open items
• Ability to clearly communicate verbally and in writing across various communication settings and styles
• Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact
• Ability to anticipate customer's needs
• Ability to quickly learn internal policies and procedures, think independently and suggest solutions

Desired skills:

• Bilingual Japanese language skills

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website www.genesis10.com.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.