Manager, UX/UI Design

Want to help pets live their best lives?

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

• Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

The Manager of UX Design leads a high-performing team of designers supporting a multi-billion-dollar specialty retailer. This role will shape user experiences across a diverse ecosystem-including retail, veterinary hospitals, pet services, eCommerce, and a rapidly expanding online pharmacy business.

Combines strategic thinking, people leadership, and hands-on design expertise to deliver seamless, customer-centered experiences that drive engagement, loyalty, and revenue.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and scale a team of UX/UI and product designers across multiple product areas
• Foster a strong design culture rooted in collaboration, innovation, and continuous improvement
• Provide regular coaching, performance feedback, and career development planning
• Recruit, onboard, and retain top design talent

UX Strategy & Vision

• Define and drive UX strategy aligned with business goals across retail, services, and digital platforms
• Champion a customer-first mindset across all touchpoints (in-store, digital, and service experiences)
• Establish and evolve design standards, systems, and best practices
• Partner with leadership to influence product roadmaps and long-term vision

Cross-Functional Collaboration

• Work closely with Product, Engineering, Marketing, Data, and Operations teams
• Collaborate with stakeholders across eCommerce, pharmacy, veterinary services, and in-store experiences
• Translate complex business requirements into intuitive, scalable design solutions

Design Execution & Quality

• Oversee end-to-end design processes from discovery and research to delivery and iteration
• Ensure high-quality UX deliverables including user flows, wireframes, prototypes, and design specs
• Advocate for accessibility, usability, and consistency across all platforms
• Utilize customer insights, analytics, and testing to inform design decisions

Customer Experience Innovation

• Identify opportunities to unify experiences across retail, services, and digital ecosystems
• Drive innovation in omnichannel experiences (e.g., online-to-store, service booking, pharmacy fulfillment)
• Stay ahead of industry trends and emerging technologies

Qualifications:

Required

• 5+ years of UX/Product Design experience, with 2+ years in a leadership role
• Proven experience managing and scaling design teams
• Strong portfolio demonstrating impactful, user-centered design solutions
• Experience designing for complex ecosystems (eCommerce, marketplaces, or service platforms)
• Deep understanding of UX principles, research methods, and design systems
• Excellent communication and stakeholder management skills

Preferred

• Experience in retail, healthcare, veterinary, pharmacy, or service-based industries
• Background in omnichannel or multi-platform design environments
• Familiarity with regulatory or compliance-driven UX (e.g., pharmacy or healthcare)
• Experience integrating physical and digital customer journeys

Key Competencies

• Strategic thinking with strong business acumen
• Empathetic leadership and team development
• Data-informed decision-making
• Systems thinking across complex user journeys
• Ability to balance speed, quality, and innovation

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Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Salary Range: $142,100.00 - $213,100.00

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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