Customer Service Representative : (EES)

Job Description

Daily tasks and responsibilities include, but are not limited to the following:

• Demonstrate flexibility in satisfying customer demands which include reprographic services, and shipping and receiving
• Receiving package deliveries and preparing outgoing package shipments
• Receiving material shipments and re-stocking, keeping storage spaces orderly
• Availability for overtime, including weekends, during busy seasons to accommodate client needs and support team coverage
• Lifting heavy boxes, files, or paper when needed
• Maintain and monitor tidiness in break areas
• Stocking the break areas with general supplies
• Take inventory of office supplies; identifying when to replenish and how much
• Take directions from supervisor or site manager
• Participate in cross-training
• Provide backfill as needed

QUALIFICATIONS:

• Minimum of 1 year of customer service experience
• High school diploma or equivalent (GED)
• Experience as a Site Representative and/or a minimum of 1 year demonstrated knowledge and experience in a related functional area
• Directly-related equipment operation experience
• Demonstrated proficiency in the operation of related equipment
• Computer experience (Word, Excel, and PowerPoint, Google suite preferred)
• Excellent verbal and written communication skills

REQUIREMENTS

• Strong organizational skills, attention to details
• Ability to work independently and as part of a team
• Ability to handle multiple projects simultaneously
• Ability to learn various programs and applications
• Ability to lift up to 55 lbs.
• Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
• Accountability to meet the employer's attendance policy
• Ability to take and follow directions
• Professional presence