Campus Resource Coordinator - Sacramento

Alliant International University is a professional practice University committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to provide public benefit and make an impact in their communities by addressing major contemporary social issues. Core competencies of the University's training programs include cultural diversity, which is infused in courses and field placements and is manifest in the diversity of its students, faculty.

Our Mission:

Alliant International University prepares students for professional careers of service and leadership, and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

Our Vision:

An inclusive world empowered by Alliant alumni.

Reporting directly to the Associate Director of Campus and Student Services or their delegate, the Campus Resource Coordinator provides administrative support, on-site IT and facilities assistance, and operational aid to students, faculty, and staff. Serving as a liaison and point of contact, the coordinator supports various university services such as IT, Student Advising, Campus Operations, and Admissions.

This on-campus position entails providing 70% administrative and customer service support, along with 20% IT support and 10% facilities management responsibilities. Office hours vary with evening and weekend rotations required. Infrequent/limited, if required, support is needed on other campuses.

Starting Salary: Non-exempt position at $28.20 - $29.23 an hour (Temporary position, 25-28 hours a week, benefits eligible).

Benefits Plans Include: Medical/Prescription, Dental, Vision, Health Care & Dependent Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver.

Minimum Qualifications:

Education: Bachelor's degree from an accredited college or university, in a computer related field or 7 years equivalent experience in a hands-on computer management position.; or an equivalent combination of education and relevant experience.

Experience: Three (3) years IT work experience, and two (2) year office & facilities management. Proven experience and success with hardware troubleshooting. Proven experience with software configuration, installation, and trouble diagnostics. Application experience using Microsoft productivity products, remote services, helpdesk tracking systems, statistical packages, anti-malware software, and imaging products. Understanding methods and techniques of communication with students and employees.

Certifications, Licenses, etc.: None, however A+, Network+, Security+, and Linux+ certifications are a plus.

Skills:

• Good, hands-on technical knowledge of PC operating systems including Microsoft Windows versions, MacOS 10 higher, and IOS and Android platforms.
• Good understanding of the organization's goals and objectives.
• Knowledge of data privacy practices and laws including HIPAA, PCI, FERPA and Red Flag Rule.
• Knowledge of batch scripting and shell commands.
• Working knowledge of Internet browsers and web based tools.
• Strong interpersonal, written, and oral communication skills and ability to communicate effectively both orally and in writing.
• Able to conduct research into application issues and products as required.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed, with full attention to detail.
• Proven analytical and problem-solving abilities.
• Able to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Understand and follow oral and written directions.
• Work independently with little direction.
• Operate a computer, scanner, camera and other computer related equipment.
• Able to write and edit clear, concise, accurate, and effective informational materials for public distribution.
• Ability to analyze situations accurately and adopt an effective course of action.
• Ability to establish and maintain cooperative and effective working relationships with others.
• Ability to read and discern various materials.
• Hearing and speaking to exchange information in person and on the telephone with sensitivity to English as a second language and cultural differences.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• IT related duties
  
  
  
  • Accomplish computer and peripheral problem resolution and/or user assistance remotely or on location.
  • Perform computer hardware repair, installation, upgrade, and software install.
  • Student assistance / Email system support / Login related issue resolution.
  • Augment helpdesk services as required through the IT Helpdesk Coordinator and Helpdesk application.
  • Monitor and handle trouble ticket resolution in IT Helpdesk.
  • Answer phone calls, assist users remotely using network utilities with sensitivity to English as a second language and cultural differences.
  • Perform network troubleshooting and repair including VOIP systems.
  • Assist with web conference scheduling, equipment maintenance, and end-user support.
  • Follow technology assets through inventory tracking.
  • Provide technological support for their University campus and customers.
  • Coordinate vendor relationships for multi-function peripherals.
  • Compile or create campus documentation for IT guidelines, reporting, and documentation.
  • Lead or participate in Information Technology department related meetings.
  • Maintain software inventory and track renewal cycles.
  • Track malware trends and deploy anti-malware software applications accordingly.
  
  
  
  
• Facilities related duties
  
  
  
  • Maintain a facilities management program for the campus.
  • Maintenance Log for responsible building systems (ADA, Internal Safety).
  • Day-to-day oversight of maintenance reports.
  • Implement safety programs including emergency preparedness and IIPP for employees.
  • Responsible, along with Campus Director, to participate as a key member in campus safety committees.
  • Tracking and reporting accidents and other safety issues: including HR referrals.
  • Periodic rounds (daily, weekly, etc) to visually assess safety related conditions and logging or reporting accordingly.
  • Work with the property management companies to ensure all maintenance or service reports are taken care of on time and quality.
  • Receive and distribute incoming & outgoing mail, or shipments.
  • Scheduling online calendaring system (Astra) - classrooms and meeting rooms - as well as room set-up, if needed.
  • Working with colleagues to resolve any scheduling conflicts.
  • Coordinate space for external groups who have approved onsite events
  • Plan/Execute employee office relocations.
  • Facility Security: security company, office/facility keys, facility access cards.
  • Support Chief Facilities Officer with long term planning, budgeting, and project implementation.
  • Support Campus Director with campus operations as needed.
  • Perform other related tasks, duties and responsibilities as required, assigned or directed.
  
  
  
  

Supervisory Responsibility:

Direct Reports: None.

Indirect Reports: Student Assistants; External service providers (janitorial, security, etc)

Contact Responsibility:

Internal: Interacts with supervisor to receive general directions and instructions and/or review of work results. This position will work closely with all constituencies of the University to support both students and colleagues in achieving student success and Department goals.

External: ISP vendors or other vendors/contractors to update/upgrade IT equipment, etc.; Property management or other vendors for facilities related issues.

Primary Work Location, Hours & Travel Requirements:

Office Location: On Campus.

Work Hours: Standard office hours, on-call availability

Travel: Infrequent/limited, if support is required on other campuses.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work environment is in a standard office setting. Frequently exposed to low to moderate noise, various odors, temperature changes, and equipment with moving parts, including but not limited to computers, phones, printers, and other standard office equipment

Physical Requirements:

Ability to execute those physical activities required to perform the essential functions including, but not limited to, regular sitting and being mobile; continual communicating both in person and on the telephone; regular keyboarding; regular reading of both print and digital material; and all other activities required to perform essential functions. Occasional lifting and transporting of moderately heavy objects (up to 50 lbs), such as computers, peripherals, or furniture, and all other activities required to perform essential functions.

Compliance:

Responsible to perform all work in a manner that complies with the organization policies, applicable regulations, applicable standards of professional performance, or other recognized laws or requirements as these policies, regulations, standards, laws or requirements relate to the position.

* Responsible to participate and support in the organizational compliance activities and to take appropriate action in reporting

issues related to compliance.

* Responsible to perform all duties and responsibilities in a manner that complies with the Alliant International University Mission, Values, and Pillars, if applicable.

Background Check Requirements:

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University employees who apply for the position.

Additional Information:

Anti-Discrimination Policy: Alliant International University prohibits unlawful discrimination, harassment or retaliation in its educational programs, services and activities, and in employment practices, including but not limited to internal promotions, training, opportunities for advancement, terminations, relationships with outside vendors, use of contractors and consultants, and in its admission or access thereto, on the basis of race, ethnicity, national origin or descent, color, creed, religion, sex, age, marital status, disability (including physical, disease, psychiatric or psychological disability), medical condition, pregnancy, veteran status, sexual orientation, gender identification or expression, hair style or texture associated with race, or any other characteristics protected by applicable law.

Alliant International University is an Equal Opportunity Employer, committed to ensuring a high quality of education through the diversity of the University community and the curriculum. Women, people of color, people with disabilities and people from other underrepresented groups are encouraged to apply, as we actively seek to increase diversity at all levels. The University will conduct its programs, services and activities consistent with applicable federal, state and local laws, regulations and orders.

Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Applicants with disabilities and applicants who require assistance completing an application may contact Human Resources at humanresources@alliant.edu or 858-635-4509.

The California Consumer Privacy Act (CCPA) requires that we provide you with this Notice at Collection for California Employees and Applicants. This notice is about the collection and use of your personal information. We encourage you to read this notice carefully.

Governing legislation: Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Title IX of the Education Amendments Act of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, the regulations implementing these statutes, and applicable federal and California law.

Alliant International University is a smoke and tobacco free environment.

Company: Alliant University

Country: United States of America

State/Region: California

City: Sacramento

Postal Code: 95833

Job ID: 287699