Regional Operations Manager - Northeast

The Divisional Operations Manager will provide leadership to create an environment that promotes teamwork, continuous improvement and a high level of service and customer satisfaction.

The Divisional Operations Manager drives the operational strategy and is the liaison with technicians, upper management, and facilities. The position is responsible for rolling out strategic operational initiatives in addition to managing materials, clinical, IT, and logistics projects generated by the organization. The position is responsible for ensuring the effective delivery of service rental offerings that will generate growth in the Company. The position oversees technical staff, inventory, fleet, branch managers, clinical management and vendor management related to equipment repair.

The Divisional Operations Manager will help define divisional operational objectives and deliverables to meet changing business needs and timelines. Effectively manage a region made up of technicians and managers from offices in different regions. Develop recommendations, well-supported by facts, analysis and business insights. The Divisional Operations Manager will monitor the utilization of assets and personnel to ensure optimal utilization. Reallocate equipment within the region as required to ensure assets are generating revenue at prescribed levels. Present findings to management, gain alignment and approval. The Divisional Operations Manager will leverage functional expertise to solve broader business issues. Ability to coach and develop others can effectively empower and delegate across various projects and departments.

Essential Duties and Responsibilities including but not limited to the following:

• Develops policies and procedures to support an automatic inventory replenishment initiative.
• Manage all branches for quality, on-time and cost-effective service.
• Define and redesign the divisional logistics network to drive operating costs and service lead-time down and delivery reliability up. Create systems and develop logistics providers from conception to implementation if required.
• Stabilize/reduce Stock outs.
• Establish and maintain appropriate levels of all products.
• Maintain and motivate a staff capable of working within the Operations System to achieve desired results.
• Develop initiatives to continually drive down lost cases.
• Maintain relationship with facilities to ensure clear communications and cooperation.
• Oversee operations managers at the branch level, develop a training plan and system to assist managers in maintaining corporate specified standards and procedures.
• Ability to facilitate the implementation of technology and understand how integrated systems impact corporate business strategies.
• Ensure the most cost effective allocation of technicians, equipment and vehicles.
• Maintain proper protocol for scheduling and confirming all procedures, pick-ups, and deliveries.
• Coordinating of all transfer of equipment within the region, between branches and Intra-Company.
• Ensure that corporate Quality Standards for equipment, accessories, vehicles and personnel are maintained in all branch offices.
• Maintain the protocol of quality assurance and continued quality improvement aspect of equipment.
• Maintain the protocol of equipment and disposable inventory tracking and ordering.
• Monitor and participate in all inventories as assigned by management.
• Coordinate repairs with vendors, schedule vendor repairs and parts ordering for repairs as required.
• Maintain computers, data base and update facility and physician preference in the Scheduling System.
• Annual reviews and disciplinary warnings of all laser technicians/hiring, firing and processing of all Branch Employees.
• Maintain the protocol for on call schedules within region.
• Maintain the protocol for the vehicle fleet service with divisional management.
• Develop budgets and operational plans to achieve profit and growth.
• Liaison between hospitals, physicians and the company to maximize procedures, block booking and eliminate problems and conflicts.
• Create opportunities and identify weaknesses to decrease expenditures.
• Assist all sales personal with direct marketing, questionnaires, lead generating, courses, sales appointments and contracts.
• Approval of time card and time off requests including vacation and float time.
• Establish policies and procedures for the implementation of new operational projects.
• Ensure that Tech Utilization KPI's are aligned with corporate standards.
• Ensure the Laser Utilization KPI's are aligned with corporate standards.
• Control overtime and produce schedules and staff properly to reduce overtime.
• Ensure that regions are staffed properly, with competent individuals.
• Reduce turnover rates.
• Ensure that all paperwork i.e. Work Orders, Laser Logs, Payroll, Inventory is done accurately and submitted as per PRI corporate policy.
• Must report to work on time and on a regular basis.
• All other duties as assigned.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently and regularly throughout the day, required to stand; walk; sit; use hands to finger; handle; or feel objects; tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk and hear; taste or smell. The employee must occasionally lift up to 75 pounds and/or push/pull equipment requiring 75 pounds of force. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. There will be exposure to heat greater 80 degrees and cold less than 60 degrees in the outdoors.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.