New

Staff Program Manager

Vaco
$60.00 - $70.00 / hr
401(k), retirement plan
United States, California, Mountain View
Mar 21, 2026
Come join an Expert Network Team as a Staff Program Manager, driving readiness for changes impacting a large customer success expert ecosystem. This AI-driven platform and expert network includes thousands of diverse and highly skilled professionals worldwide, including tax attorneys, credentialed tax and accounting experts, and bookkeepers. In this role, you will collaborate across multiple teams to enable outstanding experiences and drive operational efficiency. As a Staff Program Manager, you will lead efforts to ensure experts are prepared and that changes are implemented with excellence, enabling teams to delight customers. Successful candidates bring strong change management experience and are passionate about improving processes, partnering across teams, and driving large-scale change with speed, quality, and high adoption. Responsibilities Manage a portfolio of initiatives and ensure readiness workstreams are clearly identified, planned, and executed to a defined "Definition of Done," delivering an excellent expert experience during change Assess risk across multiple workstreams and drive appropriate mitigation efforts, prioritization, and tradeoffs to ensure on-time releases with high adoption and minimal defects Partner with product and communication teams to understand roadmaps and proactively communicate upcoming changes Validate readiness, oversee releases, and evaluate post-launch performance to identify improvement opportunities Continually optimize change delivery by improving speed, clarity, scalability, and sustainability of planning and execution practices Partner with, educate, roadshow, and mentor stakeholders on change management best practices Role-model expert advocacy by translating quantitative and qualitative expert insights into actionable readiness improvements from inception through post-implementation Qualifications Bachelor's degree or equivalent experience; MBA a plus 3-5 years of proven performance in change management 7+ years of program or project management experience Experience working across multiple programs and business units in a large, fast-moving, enterprise-level environment Proficiency with Google Suite (Docs, Sheets, Slides) Excellent written and verbal communication skills Strong organizational skills with the ability to manage multiple initiatives simultaneously and deliver outcomes tied to business objectives Trusted strategic partner with the ability to build strong relationships and influence across teams Experience leveraging AI tools to streamline and optimize business tasks Lean or Six Sigma experience a plus Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.