RMA Technician [Santa Ana]

Iteris is seeking an RMA Technician who will be responsible for performing product diagnosis, repairs and service to include: diagnose problems, including problem identification, research of problem, isolation of issue, and completion of resolution. Candidates for this position should be excellent communicators with advanced problem-solving and analytical skills, be detail-orientated and well-organized, and have a very strong commitment. Strong technical knowledge with the ability to troubleshoot and resolve hardware and software issues is needed, with the ability to perform effectively with high quality with little direct supervision.

What you will be doing:

• Simulate, emulate and troubleshoot customer's issues and repair or replace the electronic component in a timely manner
• Provide detailed symptom descriptions for failures uncovered during functional test to assist in component-level troubleshooting
• Adhering to Manufacturing Process instructions or other established procedures during the manufacturing process to produce a quality product
• Follow all applicable work instructions to perform testing and repair processes
• Take initiative to identify problems and their root causes as well as participate in implementing solutions
• Discuss problems (technical and process) encountered while testing/troubleshooting with manager and engineering staff and recommend solutions to improve work efficiency
• Escalate product and process issues to management and help with problem resolution
• Follow all corporate, safety and production procedures and regulations and maintains a clean and orderly workstation
• Perform additional duties that may be given or assigned from time to time or as needed due to the demand of business
• May work longer hours when needed

What you need to be successful in this role:

• High School degree or general education degree (GED)
• Over three (3) years working in a manufacturing environment
• Over two (2) years experience with RMA transactions and process handling
• Troubleshooting, identification of electronic and mechanical failure modes
• Ability to read and interpret electrical schematics, written orders and specifications, blueprints, and instructions
• Fluent domain of the English language: Ability to read, write and speak English well
• Strong organization and time management skills
• Support assembly as needed
• Proficiency with Microsoft Office Suite
• Must be legally authorized to work in the United States
• Bilingual (English/Spanish), a plus
• Ability to exert moderate physical effort, typically involving, some combination of climbing and balancing, stooping, kneeling, crouching, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 50 pounds)

Iteris anticipates paying an hourly rate between $25.00 and $28.00 for this role. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.

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What's in it for you:

• Incentive-based yearly bonus
• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.

Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.