Epic Willow Inpatient/Pharmacy Systems - Senior Application Analyst

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We are hiring a Senior Application Analyst to join our Epic Willow Inpatient / Pharmacy Systems team. Make your next career move one that truly matters. At Montefiore, you'll join a supportive, collaborative team dedicated to continuous improvement and excellence in patient care. You will play a key role in enhancing our Epic Willow Inpatient and pharmacy ecosystem-working with passionate colleagues, cuttingedge tools, and a mission that values your voice, your expertise, and your growth. In this role, you will play a critical part in supporting the maintenance, optimization, and ongoing enhancement of our Epic Willow Inpatient application, as well as numerous thirdparty pharmacy systems including Pyxis ES, Logistics, Omnicell, DoseEdge, Apoteca, Alaris, InsightRx, Sentri7, Bluesight, Sentry 340B, and more.

Key Responsibilities

• Install new applications, components, and upgrades to existing applications.
• Configure application settings and ensure proper functionality.
• Provide golive and rollout support for new implementations.
• Interface with users and clients across the Montefiore Health System.
• Support users with new applications, modules, and functionality.
• Analyze required application modifications and coordinate changes with Montefiore IT staff or the appropriate vendor.
• Evaluate how new systems, upgrades, or components can best meet user needs; analyze business and clinical workflows.
• Interpret enduser requirements by discussing options and guiding clients toward optimal solutions.
• Assess and understand operational workflows as they relate to the system.
• Create system specifications based on user requirements.
• Develop test plans and perform testing for new systems, upgrades, and modifications.
• Document all testing outcomes thoroughly and accurately.
• Provide application implementation, troubleshooting, and ongoing support.
• Participate in technical integration and interface development.
• Write and maintain accurate, current system documentation.
• Support the maintenance of training materials and ensure proper distribution to users.
• Design database queries and create reports using reportwriting tools.
• Assist Application Analysts and team members as needed; mentor and foster development of colleagues' skills.
• Deliver daytoday operational support, advanced troubleshooting, coordination of updates, process improvement recommendations, efficiency enhancements, and proactive system monitoring.
• Provide 24 x 7 on-call coverage for user support on a weekly rotation.
• On an as-needed basis, provide onsite support within Montefiore Medical Center hospitals and affiliates as needed.

Required Qualifications

• RPh or PharmD license
• Epic certification preferred (strong consideration given to candidates who are not yet certified but can demonstrate the ability to obtain certification)
• 3+ years of inpatient pharmacy experience, including clinical and operational workflows
• Experience with application implementation, troubleshooting, testing, and support
• Strong desktop skills, including significant experience with Office365, particularly Microsoft Excel and data analysis
• Knowledge of SDLC
• Strong presentation skills for senior management stakeholders
• Excellent analytical, problemsolving, and criticalthinking abilities
• Strong interpersonal skills for working with customers, vendors, peers, and leadership
• Eagerness to learn, with exceptional listening skills
• Excellent written and verbal communication skills
• Strong organizational, followup, and documentation skills
• Ability to succeed in a rapidly changing environment with competing priorities
• Meeting all requirements for Epic certification is a condition of employment

Desired Qualifications

• Epic end-user experience in Pharmacy
• Epic Willow Inpatient certification
• Experience working with and troubleshooting thirdparty pharmacy vendor applications