Contractor - GAP Claims

Your Assignment at a Glance

• As a GAP Claims Spcst you will:

  • Adjust/process claims from dealers, lien holders, and customers accurately and expeditiously. Follow company guidelines. Meet productivity goals.

  • For each claim, verify contract information and determine coverage for vehicle specified.

  • Determine validity and reason for total loss with proper documentation.

  • Establish claim process and etiquette with customer within contract allotted time.

  • Work with customer, lien holder and insurance companies to attain required documentation.

  • Calculate actual cash values, verify limits of liability, and discern actual payoff from additional charges and late fees.

  • Calculate GAP payoff and facilitate payment to correct party.

  • Mediate interdepartmental cancellations and paper flow.

  • Assist in other claim department functions as required and maintain high customer service levels.

  • Coordinate and communicate actions within the company and with dealers

What We Need From You

• High School Diploma or general education degree (GED) Req
• 1-3 years related experience and/or training or equivalent combination of education and experience Required
• Ability to apply common sense.
• Requires excellent communication skills
• Is customer and dealer focused.
• Proficient in Microsoft Office Suite.
• Ability to follow oral and written instructions
• Is able to handle customers under difficult situations.
• Ability to work independently and as an active member of a team.
• Problem solving and analytical skills.
• Excellent follow-through skills required to complete all customer/consumer inquiries.
• Is able to support change.
• Ability to work in a fast paced environment.
• Demonstrate knowledge of the company's products and their coverage and benefits.
• DL NUMBER - Driver License, Valid and in State Required
• Is legally able to work in the United States Required

Physical and Environmental Requirements
The physical requirements described here are representative of those that must be met by a Contractor to successfully perform the essential functions of the job. While performing the duties of the job, the Contractor is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The Contractor is regularly required to move about the office and around the corporate campus. The Contractor must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements

• N/A

If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment.

We are seeking contractor candidates legally authorized to work in the United States, without Sponsorship.

This position is for a contract role with The Friedkin Group. As a contractor, you will play an essential role in supporting our business needs while bringing your expertise and skills to our team. Contractors are engaged for a defined period and assignment. Contractors are not employees of The Friedkin Group, and as such, they are not eligible for company-sponsored benefits, including health insurance, paid time off, or retirement plans.