Senior ServiceNow Developer

About the Opportunity
The UNC System Office is seeking a highly skilled and motivated Senior ServiceNow Developer to lead the implementation and optimization of the ServiceNow platform across key enterprise modules including HR Service Delivery (HRSD), IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), and Integration Hub.

This role is critical to the modernization of digital services and business workflows across the System Office. The successful candidate will have extensive experience in standing up and configuring ServiceNow instances from the ground up and will collaborate closely with UNC System Office staff, including those with business workflow expertise and prior ServiceNow implementation experience. This collaborative approach ensures that technical solutions are aligned with real-world needs and institutional goals.

The Senior ServiceNow Developer is responsible for designing, building, configuring, integrating, and maintaining the ServiceNow platform to deliver business capabilities across HR Service Delivery, IT Service Management, Customer Service Management, and Strategic Portfolio Management. This role combines in-depth technical expertise with a practical understanding of process workflows and platform optimization to deliver scalable, maintainable, and high-quality solutions.

An ideal candidate will have strong interpersonal communication and stakeholder engagement skills, a proven ability to manage competing priorities and deadlines in a collaborative environment, a strategic mindset with practical experience implementing enterprise-grade workflow systems and a high degree of initiative and ownership.

This position is a hybrid work arrangement and will work at least three days per week onsite at the Dillon building in downtown Raleigh's Warehouse District. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

About the UNC System Office

The UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System is a treasured public institution dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. Today, nearly 250,000 students are enrolled in our 16 universities across the state and at the NC School of Science and Mathematics. System Office staff is responsible for executing the policies of the UNC Board of Governors and providing University-wide leadership in the areas of academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates, including PBS North Carolina, the North Carolina Arboretum, the NC State Education Assistance Authority, and University of North Carolina Press.

About the Team
The Operations Division works collaboratively within the System Office to help ensure efficient and cost-effective integration of new technologies and processes to meet the strategic needs of the North Carolina System Office and the common and unique needs of the 17 institutions. The division includes Advancement, Enterprise Data Office (EDO), Human Resources, Information Technology, and the Project Management Office (PMO). The PMO works across the organization to standardize the project management process, support project implementation, provide a consolidated view of all projects, plan and schedule resources efficiently, and support senior leadership and the governance structure to ensure resources are working on the right projects aligned with the strategic vision.

Minimum Education, Experience, and Skills
Bachelor's degree or equivalent combination of related education and experience in Computer Science, Information Systems, Engineering, or related discipline and 3 - 4 years of experience with ServiceNow as described in the Required Competencies section below.

Required Competencies
*Experience leading multiple implementations from platform standing to production
*Experience delivering solutions across HRSD, ITSM, CSM, and SPM
*Expertise in Integration Hub and automation design
*Expertise in Upgrade management, having done several version upgrades to the platform
*Experience in implementing AI in HRSD
*Hands-on proficiency with JavaScript, Glide scripting, Flow Designer, REST/SOAP APIs, and Service Portal development
*Demonstrated experience working with business stakeholders and functional subject matter experts to co-develop workflows and solutions

Preferred Education, Experience, and Skills
*Familiarity with data governance, SaaS integrations, and organizational change management
*Exposure to ServiceNow Governance, Risk & Compliance (GRC) or Virtual Agent modules
*Experience using version control and CI/CD tools such as GitHub, Azure DevOps, or Jenkins
*At least one ServiceNow Implementation Specialist (CIS) certification (e.g., ITSM, HRSD, or CSM) preferred

• Classification: IT Analyst/Programmer III
• Appointment Type: Permanent
• Full-Time/Part-Time: Full-Time
• Employment Type: EHRA
• EHRA Category: Exempt Professional Staff
• Location: Raleigh, NC USA
• Position Number: 20071700
• Special Instructions to Applicants: The posting remains open until filled, but applications received by Friday, February 27, 2026 will receive priority consideration.

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.