Bilingual Resource Specialist

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

Contribute to the overall success of IAH through increasing education and awareness of IAH programs, community outreach and special events, and handling incoming calls. Support operations through outreach calls to clients when needed to enhance continuity of care.

You Will

• Support program operations by answering incoming community calls and providing program eligibility information Record information obtained from all interactions into electronic documentation (on a monthly task list and, when needed, on a tracking spreadsheet)

• Perform intake functions that include conducting initial interviews, gathering pertinent information, assessing urgency of the need, and providing overall program information Maintain the member's right to privacy and protect SCAN operations by keeping information confidential

• Inform the community and potential clients about IAH services utilizing approved presentation materials Identify and maintain a guide of community resources This includes leading presentations, group and one-to-one meetings, and responding to incoming phone calls Contribute to team effort by accomplishing related results as needed

• Represent IAH at local events involving older adults, such as health fairs, educational events, community-based organization events, senior expos, etc Supports IAH operations through outreach calls to clients

• Establish, develop and cultivate relationships in the communities IAH serves Identify new and relevant organizations to approach, initiate contact, and work to build partnerships and relationships

• Educate and communicate to external audiences about IAH

• Assist with ad-hoc projects and client follow up calls, as directed

• Communicate with respective program supervisor on intakes, wait lists and enrollment goals

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN's Vision and Goals.

• Other duties as assigned.

Your Qualifications

• Associate's Degree or equivalent experience

• 0-3 years of related experience.

• BILINGUAL- Must be bilingual in English/Spanish. (Test will be administered to assess proficiency.)

• Performs work under direct supervision.

• Handles basic issues and problems, and refers more complex issues to higher-level staff.

• Possesses beginning to working knowledge of subject matter.

What's in it for you?

• Base Pay Range: $21.78 to $31.52 per hour

• Work Mode: Remote

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days

• Excellent 401(k) Retirement Saving Plan with employer match

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)