Donor Services Supervisor

The Donor Services Supervisor is responsible for the efficient and effective operation of all blood collection activities and staff management to ensure donor and product safety, excellent customer service, adherence to Standard Operating Procedures (SOP's) and quality assurance. This position reports to a Donor Services Manager. The Donor Services Supervisor also collaborates with Donor Services Managers, Department Directors and Medical Directors as necessary to effectively resolve medical, operational and customer service challenges.

Effectively leads collection staff operations as evidenced by achievement of daily whole blood and automation collection expectations (mobiles and fixed), a successful donor experience (customer service) and positive staff environment. Mentors and educates staff on performance and donor management which results in donors maximizing their donation. Delegates responsibilities appropriately.
• Establishes good working relationships with subordinates, consistently role models professionalism. Demonstrates critical decision-making regarding donor eligibility and operations. Utilizes effective communication and conflict management skills with management team, peers and subordinates. Addresses staff conflict situations proactively, demonstrating leadership and professionalism. Collaborates with Donor Resources staff to effectively recruit/retain donors, maximize collection opportunities and meet RIBC goals.
• Effectively participates in staff performance management process and career ladder advancement. Collaborates with DS management regarding coaching, counseling and discipline. Documents staff counseling appropriately and timely.
• Ensures accurate documentation and QA, as evidenced by a consistent low error and QNS rate. Performs daily quality control activities, reviews donor records for accuracy and completeness, works closely with QA Training/Education department to ensure strict adherence to SOP's. Completes all required blood collection paperwork, oversees and approves staff hours, signing/scanning in and out of work.
• Participate in Departmental Policy and Procedure Development and Implementation including: ongoing management of operation; attend and participate in Supervisor and other RIBC meetings; provide input into scheduling process; communicate issues to Director, Managers and other departments in timely and appropriate manner, and recommend appropriate solutions; accept other duties as assigned.

• Maintain competency in blood collection skills, including automation.

• Maintain flexible schedule

SUPERVISION:

Supervision of Donor Care Technicians, Lead Donor Specialists and CSR/Receptionists; also Drivers (when involved with collection site activities).

EDUCATIONAL REQUIREMENTS:

High School Diploma or GED required

Nursing degree or Clinical Laboratory Scientist (ASCP MT, SBB, BB, NCA CLS certification) preferred.

Three years of blood banking and/or donor collections experience preferred

EXPERIENCE/QUALIFICATIONS:

One year supervisory experience preferred.

Detail oriented with strong organization and time management skills.

The ability to deal effectively with a variety of people through excellent verbal and written communication skills.

Demonstrates leadership and critical decision-making ability.

Must be able to fluently speak, read, write, and comprehend English.

COMPUTER SKILLS:

Computer skills required.

The propose hourly wage for this position is $31.07 - $33.00

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.