Retail Operations Supervisor

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

The Operations Supervisor will focus on back of house store operations, including but not limited to: vault & shrink control, inventory balancing between medical and adult use licenses (in Metrc and Point-of-sale), product receiving, transferring, and preparation. Lead and participate in all Inventory counts and reconciliation. Maintain ECOM pre-order/weborders, etc. The Operations Supervisor reports to the GM and AGM(s) to drive successful order fulfillment, inventory controls, and back of house efficiencies.

Essential Job Functions and Responsibilities:

• Receive product against packing slip/manifest and PO and enter receiving and inventory information into the appropriate software system or systems.
• Process shipments by printing labels, affixing labels, and properly storing product in "the vault."
• Vault picking, packing, unpacking, and canceling of ECOM Web orders, quick pick up in store, andcurbside pick up (Where applicable).
• Work with the AGM and GM to meet all regulatory, compliance, safety requirements. Correct allviolations with a sense of urgency.
• Understanding and ability to accurately maintain seed-to-sale tracking, POS System, Metrc and ECOMplatform(s).
• Participate and lead all scheduled dispensary inventory counts.
• Identify, report, and reconcile any inventory discrepancies with assistance from AGM and GM.
• Accurately record, track, and maintain all inventory related data through internal management softwareand systems.
• Maintain/participate in providing detailed and accurate record keeping.
• Develop and distribute inventory reporting on a regular basis.
• Work with AGM and GM to brainstorm ways to reduce inventory discrepancies and "shrink".
• Responsible for participating in accurate and efficient flow of products from storage to the point of sale,and vice versa.
• Update other staff members on inventory processes and procedures.
• Ability to troubleshoot and communicate IT related issues to the appropriate parties/channels.
• Ensure the Front of House is adequately stocked and being replenished in a timely fashion to support thebusiness.
• Ability to cover sales floor when needed and successfully engage customers when applicable.

Desired Qualifications and Experience:

• Must meet minimum age requirements by state as determined by the Department of Health.
• A minimum of 1-2yrs of cannabis dispensary experience.
• High School Diploma/GED Required
• Strong computer skills, including Microsoft Excel
• Excellent math & accounting skills
• Excellent organizational and time-management skills
• Ability to work both independently and in a team environment
• Ability to pass a full background check
• Work/manage coverage of weekends and holidays as necessary
• Must be flexible regarding work schedule, including evenings/weekends/holidays/overnights etc.
• Must be and remain compliant with any and all company and DOH regulations.

Physical Requirements:

• Able to push, pull, lift, or move a minimum of 50 lbs.
• Capable of sitting, standing, kneeling, bending, squatting and or walking for extended periods of time.
• Ability to handle cash or card transactions with patients using an electronic processing system

- Comprehensive Health Coverage - Medical, dental, vision, and prescription plans available for employees and their dependents.

- Mental Health & Wellness Support - Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.

- Flexible Paid Time Off (PTO) - Generous PTO to support work-life balance (availability may vary by state-ask your recruiter for details).

- Employee Assistance Program (EAP) - Free, confidential support for mental health, financial planning, legal matters, and more.

- Paid Parental Leave - Dedicated time to rest, recharge, and care for your growing family.

- 401(k) with Company Match - Save for the future with a 4% company match and immediate vesting.

- Pet Insurance - Affordable coverage options to keep your pets healthy.

- Employee Discounts - Exclusive savings at any of TerrAscend's 39+ dispensary locations.

- Recognition Program - Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.

- Disability & Life Insurance - Company-paid protection for life's unexpected moments.

- Stand constantly

- Walk frequently

- Reach and twist/turn with hands and arms

- Climb or balance and stoop, kneel, crouch or crawl

- Frequently lift and/or move up to 20 pounds

- Occasionally lift and/or move up to 50 pounds

- Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Este empleador participa en E-Verify y proporcionara al gobierno federal la informacion de su Formulario I-9 para confirmar que usted esta autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted esta autorizado para trabajar, este empleador esta requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administracion del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier accion en su contra, incluyendo la terminacion de su empleo. Los empleadores solo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para mas informacion sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.