Mitigation Service Line Director

The Director of Service Line provides operational leadership and functional oversight for an assigned service lines (e.g., Inspection, Mitigation) in direct support of regional operations. This role partners closely with Regional Managers and operational leaders to improve consistency, efficiency, and execution of service delivery across all regions. The Director of Service Line focuses on standardizing practices, strengthening technical capability, and removing operational barriers to help regional teams deliver work safely, productively, and in alignment with company standards and customer expectations.

Regional Operations Support & Standardization

Develop, maintain, and deploy standardized service delivery procedures, tools, and best practices for use by regional teams.
• Partner with Regional Managers and field leadership to ensure service line standards are clearly understood and consistently applied.
• Provide subject-matter expertise to regional teams on planning, execution, staffing models, and technical approaches.
• Actively engage in service line business development activities to drive growth and increase market capture.
• Support the implementation and enhancement of service lines by expanding innovative technologies and solutions that increase customer value and meet evolving client needs.

Financial Stewardship & Performance Management

• Ensure growth and long-term sustainability of the segment through disciplined financial and operational management.
• Implement processes that promote efficient utilization of labor, equipment, and other resources to support safe, secure, cost-effective, and efficient operations.
• Manage operational expenditures to maximize value and minimize non-billable or unnecessary costs.
• Establish and monitor service line metrics that accurately measure performance against targets at both the Segment and Regional levels.

Functional Leadership & People Development

• Provide functional leadership, mentoring, and supervision to service line staff and subject matter experts.
• Communicate regularly to ensure alignment with Acuren's vision, goals, opportunities, and challenges.
• Mentor and develop Service Line SMEs to strengthen both technical depth and leadership capability.
• Foster positive morale and a culture that promotes ethical business practices, professional conduct, and accountability.
• Support regional Human Resources activities related to recruitment, onboarding, development, and integration of service line personnel into local operations.

Other work duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Advanced project management skills, particularly with inspection and/or industrial services
• Development of new market offerings
• Thorough and current understanding of the technical environment
• Entrepreneurial flare with the ability to leverage experience to build a successful enterprise
• Customer and commercial management
• Excellent communication, interpersonal and organizational skills
• Excellent coaching and mentoring skills
• Analytical and problem solving skills to develop solutions that deliver integrated and long lasting results
• A commitment to support understanding and compliance with responsibilities under Acuren's Safety and Quality Management Systems, policies and procedures.

EDUCATION:

• Post-secondary degree in business, engineering, or a related field preferred; or an equivalent combination of operational and technical experience.
• Minimum of 10-15 years of related industrial experience, including 8-10 years in an operational and/or commercial leadership role.

• Competitive Salary
• Medical, dental, and supplemental insurance
• 401K Plan
• Paid Holidays
• Paid Time Off

• Work is performed in both office settings and field/job site environments.
• Frequent travel to company locations, client sites, or offsite meetings within the assigned area.
• Constantly operates standard office equipment such as computers, telephones, and printers.
• When at job sites or client locations, must adhere to all site safety requirements including the proper use of personal protective equipment (PPE.)
• Frequent interaction with managers, employees, and external stakeholders.
• May require working beyond normal business hours to address emergent matters or project deadlines
• Exposure to confidential and sensitive information requiring discretion and strict adherence to privacy regulations.
• Adaptable to changing schedules with willingness to travel regularly, including last minute and overnight travel.

PHYSICAL JOB REQUIREMENTS & DEMANDS:

• Ability to remain in a stationary position for extended periods while working at a computer.
• Frequent operation of standard office equipment such as computers, phones, printers, and copiers.
• Ability to communicate effectively, both verbally and in writing, with employees, managers, and external partners.
• Occasional movement or lifting of office materials, files, or supplies weighing up to 20 pounds.
• Ability to concentrate on detailed tasks, including reviewing and entering information accurately for extended periods.

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.

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