Manager - Technology

The Manager - Technology is a hands-on, experienced technical role responsible for supporting all aspects of technology for Wilson Warbirds, including business operations, stadium technology, and game-day systems. This role ensures stability, security, and effectiveness of all IT services while serving as the primary escalation point for technical issues and systems planning.

Working closely with a third-party technology consultant, the Manager - Technology serves as an on-site owner of technology strategy, implementation and day-to-day operations for Wilson Warbirds. The role acts as a liaison between internal staff and external vendors, assisting with troubleshooting, coordination, and execution of technology related projects.

Core duties for this role include, but are not limited to:

Serve as the primary owner of all technology and information systems supporting front office operations, stadium facilities, and game-day activities. This includes driving continuous improvement and supporting the organization's mission both on and off the field, especially during game-day activities and special events.
• Provide all levels of technical support to end users and act as the final escalation point for complex hardware, software, printers, telephony, network, POS, and A/V system issues, in coordination with vendors, external support resources, and third-party consultants.
• Assisting and reviewing technology vendors and contracts for data privacy.
• Manage user accounts, permissions, licensing, and access controls across all systems to ensure security, compliance, and operational efficiency.
• Partner closely with third-party technology consultants to support cybersecurity best practices, including endpoint security, patch management, data protection, and staff awareness.
• Collaborate with third-party technology consultants to plan, implement, maintain, and improve IT infrastructure and systems, including coordinating support efforts, projects, and troubleshooting.
• Set up, configure, and maintain computer systems, printers, and other IT equipment.
• Support and prepare technology systems for games, special events, and non-baseball events, including on-site troubleshooting and after-hours/game-day support.
• Manage, configure, and troubleshoot both wired and wireless networking systems throughout the stadium.
• Manage, configure, and troubleshoot firewall devices to ensure security best practices, including routing, DNS, and other services provided by security appliances.
• Manage, configure, and troubleshoot IP-based video distribution systems.
• Work closely with Baseball Technology Operations staff to ensure baseball-related systems are fully operational and to plan future upgrades and installations.
• Manage, configure, and troubleshoot building systems, including HVAC controls, security camera systems, and door access control systems.
• Manage, configure, and troubleshoot ticketing platform hardware, including ticket printers and computers.

The ideal candidate will have a bachelor's degree from four-year college or university and five or more years of related experience and/or training, or equivalent combination of education and experience.

A minimum of five years of experience with Microsoft Windows OS, MAC OS computer hardware, application software, managing computer networks and infrastructure is required. A minimum of three years of experience supporting A/V equipment is also required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Hours

Business hours are Monday - Friday 9 am - 5pm, however, additional hours may be required on weekends, evenings and some holidays. Additional hours may be required as part of an on-call, game day support, or certain events to cover some weekends, evenings, and holidays throughout the year.

Our Pitch

You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.