Senior, HR Technology

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior, HR Technology sustains, implements, and enhances Workforce Management (UKG/Kronos), a core application supporting Macy's time, attendance, and workforce scheduling functions. This role owns system implementation, configuration, and ongoing optimization, partnering closely with HR Technology Module Owners, Centers of Excellence, and HR leadership to ensure the solution is effectively leveraged across the organization.

This role synthesizes business requirements, vendor-released features, and the HR Technology technical roadmap to maximize value delivered through each enhancement or release cycle. It serves as a primary liaison to internal IT and (UKG/Kronos) technical partners, ensuring the environment supports concurrent projects, testing, and issue resolution. The Senior, HR Technology role contributes to design, configuration, and documentation efforts to strengthen organizational understanding of the evolving Workforce Management ecosystem. Responsibilities include cataloging system configurations, integrations, and reporting assets and leveraging this information to identify convergence points, overlapping capabilities, and opportunities for optimization.

The Senior, HR Technology role regularly interacts with all levels of HR leadership and leads discussions, presents recommendations, and partners across business units. The role requires strong communication, analytical, and reporting skills and adherence to established security, audit, and compliance standards.

What You Will Do

• Establish and manage a framework to optimize Macy's adoption of (UKG/Kronos) enhancements, patches, and new features. Partner with Module Owners, COE stakeholders, and HR leadership to assess business needs and align opportunities within each release cycle.
• Lead and support the implementation and configuration of Workforce Management (UKG/Kronos) functionality, including timekeeping rules, scheduling configurations, accruals, pay rules, and other core components. Ensure system design aligns with business requirements, compliance standards, and industry best practices.
• Expand and maintain documentation of the Workforce Management ecosystem, including configuration catalogs, integrations, and reporting assets. Analyze system interdependencies to identify convergence points and opportunities for optimization.
• Develop and support reporting in (UKG/Kronos) and across other HR technologies. Use reporting to evaluate system performance, monitor operational trends, and support compliance requirements.
• Evaluate and apply best-practice approaches to (UKG/Kronos) configuration, including rule design, testing strategies, and feature deployment. Recommend improvements that enhance system performance, quality, and long-term sustainability.
• Serve as a primary partner to MTech and (UKG/Kronos) vendor teams to strengthen environment management practices that support parallel initiatives, testing cycles, and issue resolution.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Workforce Management (UKG/Kronos) Expertise: Proven experience implementing, configuring, and optimizing UKG/Kronos Workforce Management, including timekeeping rules, scheduling, accruals, and pay rules.

HR Technology Configuration & Optimization: Strong ability to design, configure, document, and enhance HR technology solutions in alignment with business requirements, compliance standards, and best practices.

Release & Enhancement Management: Experience managing system enhancements, patches, and new feature adoption by evaluating business needs and aligning opportunities within structured release cycles.

Business Requirements & Solution Design: Ability to translate business needs, regulatory requirements, and operational workflows into scalable system configurations and technical solutions.

Reporting & Analytics: Strong reporting skills within Kronos and across HR technologies, with the ability to analyze system performance, operational trends, and compliance requirements.

Vendor & IT Partnership: Ability to serve as a primary liaison to internal IT teams and external vendors, supporting environment management, parallel initiatives, testing cycles, and issue resolution.

Communication & Executive Presence: Excellent written and verbal communication skills, with confidence presenting recommendations and leading discussions with stakeholders at all levels of the organization.

Analytical & Problem-Solving Skills: Strong analytical and mathematical skills, with the ability to evaluate system logic, identify optimization opportunities, and solve complex problems independently.

Documentation & Detail Orientation: Strong attention to detail with the ability to interpret and create configuration guides, reports, and procedural documentation.

Prioritization & Work Management: Ability to manage multiple priorities simultaneously, exercise sound judgment, and work independently in a fast-paced environment.

Customer & Stakeholder Focus: Demonstrated customer service orientation with a collaborative, partnership-driven mindset.

Compliance & Payroll Knowledge: Understanding of wage and hour laws and compliance requirements; payroll knowledge preferred.

Technical Acumen: Familiarity with Oracle HCM Cloud configurations preferred; ability to read and write basic SQL queries and analyze system logic or scripts is a plus.

Continuous Learning: Willingness and ability to complete required training related to (UKG/Kronos) and other HR systems.

Who You Are

• Candidates with a bachelor's degree or 5-7 years of equivalent work experience/education in a technology focused role are encouraged to apply.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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