Client Services Associate

Genesis10 is currently seeking a Client Services Associate. This is a hybrid position located in Pittsburgh, PA, or Lake Mary, FL. This is an 8+ month contract opportunity.

Pay range: $20-$22/hour W2

Responsibilities:

• Act as the client service point of contact for daily inquiries, ensuring timely responses by adhering to service levels for resolution and providing a quality professional client experience and communication.
• Meet productivity targets set forth, acting as a Level 1 immediate support for response and resolution.
• Identify and escalate matters requiring immediate attention to the Senior Client Service Officer and/or Service Director.
• Provide inputs in the Transformation agenda for Global Client Service.
• Meet Associate Client Service Officer target objectives and grade level certifications, including performance, behavior, and productivity.
• Achieve training journey requirements and complete standard company learnings by appropriate deadlines.
• Develop a firm understanding of all standards, policies, procedures, and Client Service tools and systems required.
• Acquire and utilize knowledge of the core Treasury Services product suite and associated operational flows to appropriately address client inquiries.
• Manage client portfolio, handle administrative setups, and perform troubleshooting.
• Monitor incidents.

Requirements:

• Bachelor's degree or the equivalent combination of education and experience in banking or finance is preferable.
• 3-5 years of total work experience, preferably in an operational area and/or client services.
• FX Experience
• Banking/Payment Experience
• Strong communication skills (written, verbal, and effective listening).
• Ability to be cross-functional and multitask under pressure.
• Able to adapt to a changing environment and business needs.
• Proficient with Excel and PowerPoint.
• Must be able to work in a hybrid model, 4 days in the office.

Desired skills:

• Foreign Exchange (FX) experience is preferred.

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.