New

Desktop Support Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Austin
Jan 28, 2026
Description Onsite role in Austin, TX 5 days a week 8a-5p CST are the general times Client Services Department They provide end user support internationally and in the US Anything from end user tickets entered in the system via calls unresolved by helpdesk support team, ticketing system or walk up technology basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved could work about 100-200 tickets a day split among 40 individuals - Responsible for installing maintaining servicing and repairing break-fix desk side computer related products and legacy systems which include hardware software networking and operating systems. Equipment support may include Enterprise Server PC laptop computers storage sub-systems and drives computer and telecommunications systems as well as networking. - Provides call taking and site specific support - Provides maintenance and support on legacy products - Installs and maintains PCs and associated software networks servers and peripherals - High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix networking SW anti virus SW. and all tier one manufacturer server PC and printer products OEM network devices and document processing products. - Supports network products from operational and maintenance perspectives - Performs installs moves adds and changes IMACs as required - Tests and certifies PCs networks servers and client approved applications - Provides follow-up on problems or escalation takes responsibility for potential or desired follow-up - Ensures customer satisfaction by advising customers on preventative maintenance - Maintains a functional understanding of company service solutions - May lead and direct the work of others - May have Project Management responsibilities for smaller less complex projects - Maintains a high degree of professionalism in actions demeanor and dress. - Insures customer satisfaction throughout the service delivery transaction. - Specific Manufacturers certifications as required. i.e. EMC Dell Cisco Microsoft COMPTIA and NETWORKPLUS - MCP MCDST and/or MCSE Certification desired but not required. - HP Dell Toshiba and IBM certifications strongly preferred - Preferred Skills: Microsoft Office all versions Handhelds Desktop and Handheld software Printers and Laptops. - Experience in troubleshooting software and hardware problems - Knowledgeable in servers storage systems Microsoft/Linux/Unix applications network protocol internetworking configuration and possess advanced PC support capability - Ability to test and certify PC networks servers and software applications and associated peripherals - Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements - Excellent analytical and communication skills verbal written and interpersonal - Ability to work and plan tasks independently tolerance for stress - Quality oriented with attention to Detail Experience: 8 years Skills desktop, windows 10, support, troubleshooting, active directory, hardware, technical support, imaging, deployment Top Skills Details desktop,windows 10,support,troubleshooting,active directory,hardware,technical support,imaging,deployment Additional Skills & Qualifications When screening applicants, in addition to the necessary tech skills, please ensure the person has an outgoing personality (great soft skills) as the Austin office is very up close and friendly, and I don't think someone walled off would make it past their round of interviews. needs someone flexible and able to navigate that culture - skilled in using independent user; will be the lone tech there Will be paired with a seasoned technician for initial training Interview process - will be done via Teams; 2 rounds first with CPOC then with key stakeholders Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Austin, TX. Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Austin,TX. Application DeadlineThis position is anticipated to close on Jan 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.