Outdoor Lighting Products & Services Manager

Important Application Submission Information

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Please note: This role is virtual. However, the selected candidate must live within driving distance of Duke Energy Headquarters in Raleigh, NC, Plainfield, IN, Cincinnati, OH or Charlotte, NC.

Job Summary

This exciting position will help deliver solutions to complex issues and support major growth opportunities related to Smart Lighting, including projects/issues with billing, systems and data analysis, and reporting. This position will develop and design processes, evaluate inquiries from other work groups, and support the operational execution for Outdoor Lighting products and services supported by this department, as well as support product development and project management activities with internal stakeholders. The position will engage with internal and external customers and stakeholders related to supporting the lines of business. The role will also support requests from the Rates and Regulatory department in support of rate development and changes or alterations to rates and tariffs.

Responsibilities

• Develop product, program and service enhancements to improve market effectiveness by participating in Product Development initiatives which includes giving direction to others to ensure that customer needs are satisfied and programs meet financial goals.

• Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate.

• Develop and execute exit strategies for non-performing/underperforming programs.

• Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition.

• Capture and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments.

• Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.

• Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.

• Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.

• Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.

• Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results.

• Standardize programs across all jurisdictions where business justification exists.

• Deliver on expected P&L , financial growth targets, customer satisfaction scores and regulatory objectives for products, programs & services

• Develop, communicate and execute long-term/ annual program plans, market and segment plans to deliver financial results in total and for each jurisdiction

• Deliver plans within capital and O&M budget.

• Understand and interpret EM&V reports and adequately represent program related areas.

• Represent company as Duke Energy in addressing elevated customer complaint resolution, disputes, and other customer requests.

• Review work processes within assigned programs and implement as required.

• Develop/maintain a productive business relationship with the external program support vendors.

• Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders

• Conduct frequent face-to-face meetings and conference calls with vendor to monitor performance, identify issues and adjust to changing conditions.

• Ensure that electronic interfaces with Duke Energy is secure, near real time and accurate.

• Manage and modify contractual obligations for the program.

• Direct the development of performance goals and tracking systems to monitor program analytics, customer satisfaction and earnings growth goals.

• Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.

Basic/Required Qualifications

• Bachelor's degree in Engineering, Marketing, Business, Finance or other related degree
• In addition to bachelor's degree, two (2) years minimum of related work experience
• In lieu of bachelor's degree, high school diploma/GED AND nine (9) years minimum of related work experience

• Previous technical lighting experience
• Knowledgeable of Maximo, SAP, GIS systems.
• Project or product management skills.
• Demonstrated ability to learn new systems.
• Proficient in Microsoft Office software tools.
• Experience successfully working in a team environment to achieve shared goals.
• Experience working in utility regulatory environment
• Comprehensive financial and business acumen
• Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development
• Facility management, product management, program management, energy management, project management or process management experience.
• Demonstrated experience in change management, process integration and implementation and supervisory or management experience
• Business operation experience
• Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy

• Normal office environment with some travel (5-15%), including overnight travel and site visits.
• Long periods of sitting and extended use of computer and telephone.
• Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm
• Virtual mobility classification- work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to one of the Duke Energy headquarters locations listed above.

Travel Requirements

Privacy

Do Not Sell My Personal Information (CA)

Terms of Use

Accessibility