VP - Operations

Qlarant is a not-for-profit corporation that partners with public and private sectors to create high quality, safe, and efficient delivery of health care and human services programs. We have multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Qlarant is also a national leader in fighting fraud, waste and abuse for large organizations across the country. In addition, our Foundation provides grant opportunities to those with programs for underserved communities.

Best People, Best Solutions, Best Results

Job Summary:

Controls organizational activities overseeing and leading the company's operational structure and flow to ensure long-term consistent and measurable efficiency and effectiveness. Develops senior managers responsible for creating and advancing strategic initiatives to enhance overall operational performance and productivity. Establishes strategy for cross-functional teams to create ongoing operational solutions that effectively streamline workflow and drive continuous improvement. Executes strategies engaging resource management to drive and advance optimal utilization of human and technological resources to achieve organizational success. Acts as a key liaison between executive leadership and operational teams, providing strategic guidance to drive streamlined operational productivity and efficiencies, aimed to progress the company's position and presence as a leader in the industry.

Essential Functions:

• Develops the teams responsible for contracts, ensuring they possess the skills and knowledge necessary for task performance.
• Establishes vision for deliverables to clients and key stakeholders, directing team to collaborate with clients to understand expectations, and ensure final products meet their expectations.
• Formulates plans for the development of new business opportunities, developing an internal RFP process to streamline the intake of new businesses.
• Establishes strategies for the implementation of new contracts, to meet contract requirements, and staffing projects to meet demands.
• Manages budgets for Operations, and oversees the financial reporting system to ensure spending is aligned with the organization's budget.
• Develops teams responsible for supporting ongoing customer relationships, developing new initiatives, and working collaboratively with the organization to leverage resources.
• Establishes strategy for measurement systems to evaluate contract performance and improvement, identifying opportunities for improvement and assisting teams in implementing improvement strategies.
• Enforces corporate policies, protecting and maintaining the privacy of associate personnel records.
• Formulates policies and plans for the operations sector of the contracts department, ensuring alignment with the overarching organizational roadmap.
• Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.
• Development and management of quality systems or departments preferred.

Level of Supervision Received:
Uses policies and general objectives with little functional guidance. Rarely refers specific cases to manager unless clarification or interpretation of organizational policies is needed

Education (can be substituted for experience):
Minimum Master's Degree required

Work Experience (can be substituted for education):
15+ years of experience required

Certification(s):
Subject matter certification may be required based on specific contracts

Qlarant is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.