Regulation E Claims Specialist - Clifton, NJ
 Valley National Bank | |
 United States, New Jersey, Clifton | |
 Nov 06, 2025 | |
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Responsibilities include but are not limited to:
* Investigate customer claims related to unauthorized or erroneous electronic transactions (e.g., debit card, ACH, ATM) in accordance with Regulation E, EFTA, and NACHA guidelines. * Ensure all claims are processed within regulatory timeframes, including provisional credit issuance and final resolution. * Communicate clearly and professionally with customers regarding claim status, required documentation, and resolution outcomes. * Collaborate with internal departments such as Fraud, Risk, Compliance, Customer Service, and Retail to gather supporting evidence and ensure accurate claim adjudication. * Document all investigative steps, findings, and communications in the bank's case management system. * Monitor claim trends and escalate suspicious activity or potential fraud to the appropriate teams. * Stay current on changes to Reg E, NACHA rules, and other relevant banking regulations. * Participate in audits and compliance reviews related to claims handling and Reg E adherence. | |