Quality Assurance Supervisor - PM

Summary:

The Quality Process Audit Supervisor is responsible for ensuring processes are followed by establishing and carrying out checks and systems that enable our associates to perform procedures safely and with high quality across all departments. This role will help develop, lead, and facilitate quality auditing and ensure associates are trained and certified within the fulfillment and manufacturing organization, delivering outstanding execution and excellent associate experience. As we grow and expand our team, this person will ensure each shift has a pipeline of certified training gurus in all areas capable of delivering technical training and ensuring quality procedures are followed. This position will play a lead role in owning and maintaining the skills matrix and quality process audit performance for the organization. This role includes the responsibility to compile results and communicate outcomes and recommendations to management.

Pay Class and Pay

Pay Class: Full Time

Pay: $24.60 - $26.40 per hour

Essential Responsibilities:

Develop and execute quality process audits and rotation cycles across the factory

Participate, support, and assist in EHS and safety programs as identified by the Sr. Manager EHS

Lead activities to identify individuals demonstrating training competencies to build a pipeline of training gurus

Perform daily check-ins with new hires through certification, and tabulate results to be shared with management.

Design, develop, and deliver certification objectives to gurus that will train associates in all positions facility-wide.

Develop, monitor, and manage a skills matrix for each position.

Identify performance gaps, evaluate the effectiveness of training performance measures, prepare reports, including recommendations, and disseminate findings to management.

Complete detailed assessments for each shift to determine overall needs, as well as facility-specific needs; compile results and communicate outcomes and recommendations to management

Partner with Human Resources regarding the effectiveness of recruiting, hiring, orientation, and onboarding processes, to reduce turnover and improve productivity.

Facilitate "train-the-trainer" workshops to certify trainer candidates in the content and delivery of technical and soft skills training programs

Work with management to design, develop, and deliver an effective temp-to-hire program to optimize temp skills and training.

Education:

BA/BS Degree preferred

Equivalent work experience may serve in lieu of degree requirement

Certified Professional in Learning and Performance (CPLP) credential preferred

Lean Six Sigma Certification and/or experience preferred

Experience & Background:

3-5 years technical training experience in a manufacturing facility environment

2-4 years minimum experience involving organizational and professional development

Computer proficiency in PowerPoint, MS Word, MS Office, Graphic Presentations, Internet as well as technical training

Language Skills:

Professional written and verbal communication and interpersonal skills

Ability to read and comprehend complex instructions, correspondence, and/or memos is required, as is the capacity to write similar correspondence relaying opportunities or findings.

Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively and present information in one-on-one or before groups of Associates of the organization

Bilingual ability, particularly in Spanish, is desirable.

Mathematical Skills:

Ability to perform the analytical mathematics demanded by the business functions and aptitude to perform these operations using standard units of measurement, distance, weight, volume, and currency

Reasoning Ability

Ability to think logically in following procedures and instructions

General problem-solving abilities

Exhibit sound and accurate judgment and demonstrate accuracy and thoroughness

Ability to apply analytical tools and common understanding to carry out detailed written and/or oral instructions and interpret diagrams and/or forms.

Must possess capacity to deal with complex problems and situations involving multiple variables in standardized situations

Essential Responsibilities related to Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 50 pounds. The noise level in this location is moderate (use of computers, printers and machines). Limit weight for lifting, pulling and pushing is no more than 50 pounds. When lifting loads heavier than 50 pounds, requirement is to use two or more people to lift the load. Ability to work varying schedules to include nights, weekends and holidays.

Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law

Essential Responsibilities related to Behavioral Characteristics:

Strong Attention to Detail

Adaptability/Flexibility

Multi-Tasking

Willingness to Learn

Ability to prioritize detailed tasks with minimal input to accomplish daily and long-term goals

Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.

Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

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