New 
Client Svcs Representative
 Spectraforce Technologies | |
 United States, Pennsylvania, Newtown Square | |
 Nov 05, 2025 | |
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Job Title: Client Svcs Representative Location: Newtown Square PA 19073 Duration: 3 Months Shift: Monday- Friday 8:30 am - 5 pm Job Description: Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. * Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. * Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. * Complete all required documentation associated with the handling of calls and maintain complete and accurate records. * Report laboratory results to clients and patients using established protocols. * Follow through in a timely manner to resolve all issues and concerns. * Provide education and guidance to clients about lab processes. * Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. * Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. QUALIFICATIONS Required Work Experience: One (1) year of customer service and/or related health care experience is required. Must have hands on knowledge of medical terminology (REQUIRED) Must have strong time management and organizational skills Preferred Work Experience: Previous related health care experience preferred. Physical and Mental Requirements: * Sitting for long periods of time. * Repeating motions that may include the wrists, hands?, and/or fingers. (Typing) Knowledge: * Proper telephone etiquette to handle customer inquiries * Basic knowledge of operating office equipment * Understand the importance of Quality Service and how it is measured Skills: * Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers * Proficiency in basic computer skills (Word, Excel, Outlook) * Ability to multi-task and work in a fast-paced environment * Strong organizational skills * Ability to analyze and solve problems. * Good listening skills * Ability to maintain professional and tactful manner in stressful situations * Ability to deal with client information in a confidential manner EDUCATION High School Diploma or Equivalent(Required) | |